Sr. Systems Engineer (Hybrid)

Responsibilities include:

Providing technical support to customers to resolve support incidents via remote in-office and remote in-home work
Work with clients to suggest technical solutions that meet their business needs.
Work on new installs, migrations, troubleshooting and projects.
Interface with third party vendors and act as the liaison for the client
Update internal and client documentation as needed and create and maintain comprehensive documentation of client environments.
Participate in Teambuilding, Knowledge / Experience sharing, feedback, and process improvement initiatives.
Identify opportunities and areas of improvement while interacting with clients.
Participate in after-hours projects, troubleshooting and on-call availability.

Background:

At least 5 years progressive systems engineering experience installing/migrating and restoring MS servers, Network Support, Active Directory, Cloud Infrastructure and Security experience.
At least two years' interactive customer support/service (internal or external customers) experience within a Professional Services environment
Exceptional written/oral communication skills
Reliable transportation required.
Permanent work authorization in the US
Strong work ethic and self-motivated with the ability to manage multiple priorities.
Strong time management skills
Bachelor's Degree or equivalent working experience

Technical Knowledge:

Advanced experience in multiple areas of the Microsoft O365 platform (setup, configure, troubleshoot), including SharePoint.
Advanced experience in Microsoft server and workstation technologies
AWS/Azure/Cloud Infrastructure experience
Advanced experience in server virtualization technologies
Experience with Security Technologies or MFA
Proven background of providing excellent customer service
Demonstrated analytical and troubleshooting skills.
Strong understanding of networking (firewalls, switching, wireless) across client environments
Demonstrated experience with storage technologies.
Ability to identify opportunities and areas of improvements for clients.
Certifications preferred: Microsoft, Cisco/Meraki, VMware, Okta

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