Description

TECH IMPACT

Our Mission-Leverage Technology to Advance Social Impact.

We’re a passionate group at Tech Impact. We know nonprofits, technology, and how to work hard for a good cause. We invite you to join a fast-paced, growing team that provides a solid work-life balance, helping our nonprofit clients. Our team of mission-focused tech professionals who are passionate about moving the social sector forward with transformative applications of technology.

Microsoft 365 Implementation

This is a Remote Position
Tech Impact Headquarters - Philadelphia, PA
Full-Time / Permanent / Exempt /At Will-Position
Salary $52,000 - $62,000 Commensurate to your Experience
Learn More About Tech Impact www.techimpact.org

Benefits Of Working For Tech Impact

We pay 90% of associate and dependent medical benefits and cover your out-of-pocket medical expenses.
Paid Time Off - 15 days accrued in the first year.
11 Paid Holidays.
IRA Matches up to 3% of gross salary.
Employer-paid life insurance, short- and long-term disability.
We offer both Remote and Hybrid positions.
Our organization allows everyone to learn and grow to make a difference

Summary Of Position

As the Microsoft 365 Implementation Specialist you will be responsible for performing Microsoft 365 project work and being a technical escalation to Tech Impact clients. You would manage a significant project portfolio with minimal supervision. You will partner with peers across the wider Tech Services department to provide excellent project implementation services to our nonprofit clients. Looking For 3 - 4 Years Experience. doing the Microsoft implementation

Essential Duties And Responsibilities

Implementation Projects

Serve as technical lead on Cloud & Platform projects as assigned, including but not limited to:
- Email Migrations
- File Migrations
- Intranet Build & Migrations
- MFA Implementations
- SSO Implementations
- Productivity Software Implementations
- MS Entra ID Connect Configurations
Provide technical training to clients (users and admins) as needed
Serve as technical lead on infrastructure projects as assigned
Provide technical support on projects as assigned

Customer Service

Respond to customer issues and challenges without manager supervision
Maintain strong customer service skills when dealing with clients, vendors and other Tech Impact partners
Advise Account Management of client project or reoccurring technical issues

Professional Development

Improve knowledge of current and future technologies that may be of benefit to Tech Impact or its clients
Provide technical training to internal staff members

Knowledge Skills Preferred

Above all, the team members have a passion for social service, excellent written and verbal skills, and an eagerness to take on new challenges and master new skills. Skills required in this position include:

Experience with the nonprofit sector or other mechanisms for social change (including but not limited to volunteering, advocacy, and political campaign work)
Strong understanding of cloud computing concepts
Strong understanding of IaaS and SaaS platforms
Extensive knowledge of Microsoft 365 applications, including but not limited to Exchange Online, SharePoint Online, OneDrive, Teams
Experience working in Google Workspace applications, including but not limited to Gmail, Google Drive, Google Chat, Google Meet, Google Classroom
Working knowledge of Active Directory and Azure Active Directory
Working knowledge of multi-factor authentication technologies
Ability to provide formal end-user training on Microsoft 365 and Google Workspace applications
Knowledge in PowerShell Automation a plus
Strong knowledge of Windows, Mac OS X, including advanced troubleshooting skills
Solid understanding of fundamental networking components
Excellent communication, writing, analytical and creative problem-solving skills
Fundamental understanding of ITIL framework

Essential Skills For Success In Position

Experience in delivering projects related to cloud and platform technology implementation.
Good verbal and written communications skills.
Ability to exhibit a high degree of initiative.
Strong customer service skills.
Work well independently and within a team environment.
Ability to multi-task and manage multiple priorities.
Ability to deal with changing priorities to complete tasks in a short period of time.
Frequent exposure to new and challenging problems.
Excellent troubleshooting techniques.
Ability to translate technical information to non-technical users.
Strong attention to detail.
Flexible, able to multi-task, and enjoy working in a diverse, results-oriented workplace.
Passion about the job and a little sense of humor.

About Tech Impact (www.techimpact.org)

Tech Impact is a nonprofit on a mission to empower communities and nonprofits to use technology to better serve the world. The organization is a leading provider of technology education and solutions for nonprofits and operates award-winning IT and customer experience training programs designed to help young adults launch their careers. Tech Impact offers a comprehensive suite of technology services that includes managed IT support, data and strategy services, telecommunications, and cloud computing integration and support.

In 2018, it expanded its education and outreach capabilities by merging with Idealware, an authoritative source for independent, thoroughly researched technology resources for the social sector. Tech Impact’s ITWorks and CXWorks training programs have graduated hundreds of young adults with the knowledge, skills, and confidence they need to start their careers in the technology and customer experience industries.

Tech Impact Employment Policy

As an equal-opportunity employer, Tech Impact values a diverse, inclusive workforce, and we provide equal employment opportunities to all applicants and associates. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, physical or mental disability, medical condition, family care status, marital status, domestic partnership status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. We also consider qualified applications regardless of criminal histories consistent with legal requirements.
ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Requires the ability to use a computer and other office-related equipment.
Requires the ability to sit for extended periods of time, stand, stoop, crawl and lift up to 50 lbs.
May require local and regional travel.

Tech Impact jobs

Microsoft 365 Implementation Specialist