If you are dependable, hard-working, and looking to join a team providing excellent customer service to our clients, we want to talk with you!

This is a perfect opportunity if you are looking to establish your roots with a good organization. There are plenty of great opportunities to get certified on the job to promote into a number of careers within the industry.

WiZiX Technology Group – Dispatcher, Fresno, CA

We are looking for a qualified candidate with strong customer service skills and administrative abilities at our Fresno, CA office.

Job Responsibilities

Answer incoming support calls
Route calls to appropriate resources
Create support tickets on behalf of customers
Document all call information according to standard operating procedures
Use basic computer applications
Communicate with customers, technicians, and sales representatives
Schedule service calls
Meet monthly service goals
Recognize, document, and alert the management team of trends in customer calls

Qualifications

Strong phone and verbal communication skills along with active listening
Proven ability to multi-task and work under fast-pace environments while maintaining accuracy
Ability to calmly handle stressful situations
High attention to detail and strong organizational skills
Computer and customer service skills
Must have strong written and verbal communication skills
Bi-lingual is a plus

Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals.

Among our company goals, we aim to be a long-term employer. That means providing our team with the training and certification they need to keep up with the fast-changing technology our office machines, devices and software employ.

About WiZiX:

WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada.

WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, and Document Management Systems.

At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.

WiZiX Technology Group, Inc jobs

Service Dispatcher