Are you a master of numbers and a champion of collections? Do you possess the unique ability to balance the delicate art of diplomacy with the firm hand of debt recovery? If so, we are looking for YOU! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.

The Position: We are looking for a Collections Agent to join our team of first-party collectors. This position is responsible for maintaining acceptable Effectiveness Collection Percentages on 1-30-Day delinquent accounts. Effectively communicate with both internal and external customers to resolve delinquent contracts. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner.

The essential responsibilities in this role include, but are not limited to:

Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text or personal contact.
Negotiates payment arrangements with the customers to ensure timely payment.
Maintain individual and group monthly delinquency goals.
Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner.
Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments.
Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.
Understands the proper usage of extension, rewrites, addendums, and forbearances.
Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values.
Prepares Repossession Packets and demand letters when necessary.
Understands and utilizes company system and use of the phone dialer.
Works with customer’s and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.
Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.
Provides highest level of customer service to all lessees, vendors, brokers and staff.
Performs all other duties as assigned by management.

Required Knowledge, Skills and Abilities:

Must be a high school graduate or equivalent
Previous Collection experience (preferred)
Regular and predictable attendance
Must present oneself in a professional manner
Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations
Must maintain confidentiality of all company information
Must provide exceptional customer service and support to our customers, partners and all levels of staff
Must have working knowledge of Microsoft applications (Outlook, Word, Excel)
Strong data entry skills

Why Financial Pacific Leasing - Here is what we offer:

Competitive benefits package!
401(k) company match!
Recognition program!
Thriving company culture!

About UsFinancial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases. Our employees are smart, hardworking and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.Compensation & BenefitsWe offer a competitive total rewards package including base salary and comprehensive benefits. The annualized range for this role is $38,064.00 - 47,580.00, and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Job Type: Full-time

Pay: $18.30 - $22.80 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Work from home

Application Question(s):

Do you have call center experience?
What is your desired salary?
It is essential to maintain regular, predictable attendance, including punctuality. Will meeting these requirements pose any challenges for you?
We may like to contact your current or former employer for a quick reference check. Please provide the best contact name and number to reach your current or former employer.
Our preliminary phone screenings are approximately 30 minutes long. What is the best date and time we may contact you to conduct a preliminary phone screening? Please provide the best phone number we can reach you at.

Education:

High school or equivalent (Required)

Experience:

Debt Collections: 2 years (Required)

Ability to Relocate:

Federal Way, WA 98001: Relocate before starting work (Required)

Work Location: Hybrid remote in Federal Way, WA 98001

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