Company:

Gridiron Air LLC (“Gridiron” or “the company”) was established to provide safe, reliable, high quality wide-body air transportation to the Arizona Cardinals Football Club. The company is expanding and is actively seeking Part 121 certification with the goal of delivering best-in-class service to sports teams and various organizations.

Position Summary:

The IT Systems Engineer plays a vital role in ensuring the efficient operation of IT systems and network infrastructure within the organization. This multifaceted role involves providing technical support, designing and maintaining IT systems, and managing network components, among other responsibilities. The ideal candidate should be proficient in both systems and network administration, demonstrating a high level of technical expertise and the ability to work independently.

Reports To: Director of Quality

Location: Onsite/hybrid- Fort Worth, TX

Type: Full-time

Primary Job Duties:

System Engineering:

Design, implement, and maintain IT systems, including servers (on-premise/MS365 Cloud), workstations, and associated software
Evaluate and recommend hardware and software solutions to meet organizational needs
Troubleshoot and resolve system-related issues in a timely manner
Collaborate with IT teams to support system upgrades, migrations, and integration

Network Administration:

Establish and maintain network standards and procedures in line with industry best practices
Manage and maintain local network systems, including switches, routers, and firewalls
Ensure network security, implementing and monitoring access controls and security protocols
Troubleshoot and resolve network-related issues, both on-site and remotely
Participate in network planning and design, and work with Project Leads on network-related projects

Collaboration and Support:

Provide first and second-level technical support to end-users, addressing system and network issues promptly
Work with the appropriate team(s) to represent the technical support function
Collaborate with necessary stakeholders to assess and implement new software releases and hardware upgrades
Support the roll-out of PCs, software, and hardware, ensuring smooth adoption
Assist in the management of equipment and personnel in local and remote locations
Participate in major projects, including software and hardware installations, occasionally taking the lead in coordinating project activities

Additional duties as required, adapting to evolving needs and contributing to team success

Required Skills & Qualifications:

Proficiency in Microsoft technologies, desktop operating systems, networking, security, and server and MS365 software
Proficiency in Microsoft MDM software, Intune
Proficiency in mixed Windows/Mac environments
Knowledge of virtualization for both servers and desktops, including Azure and VMware
Strong troubleshooting skills for both hardware and software, on-site and remotely
Approachable and attentive to end-users' needs
Experience in coordinating and participating in IT projects
Excellent communication, organizational, and interpersonal skills
Ability to work independently, prioritize tasks, and meet deadlines effectively
Effective collaboration with individuals and teams at all organizational levels
Must be willing to work in a time-sensitive environment and effectively manage stress associated with meeting deadlines and managing unexpected change
Detail oriented with an initiative-taking problem-solving mindset
Self-motivation and flexibility for a 24/7 operation, as needed.

Experience:

3-5 years of experience in IT systems engineering and network administration

Education:

Bachelor's degree in a relevant field

Benefits Overview: We offer a competitive benefits package, which includes medical, dental, and vision insurance as well as company paid Life and AD&D with the option to buy-up, and 401(k) matching — to assist employees balance their professional and personal lives and plan for a fulfilling future.

Competitive pay
Health, dental, vision
401k with company match
Employee assistance program

Gridiron Air is an equal opportunity employer, providing equal employment opportunities (EEO).

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Information Technology System Engineer