Description

Position Summary:

The IT Support Technician, together with the Global IT Team, supports the technology that ABEC employees use to serve our clients. They achieve this through a mix of technical and customer service skills and is passionate about technology and helping people. A set schedule will be made but, additional hours may be required to properly manage upgrades, remote support of other ABEC locations and/or emergency problem resolution.

Responsibilities

Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Install and configure appropriate software and functions according to specifications
Develop and maintain local networks in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Working with Global IT Team Members and vendors to resolve problems.
Must be able to reliably work remotely from Global IT Team Members and support and report directly to local leadership.
Execute other tasks as assigned
Ability to travel when required between work sites
Awareness of and prior experience with implementing Continuous Improvement (CI) a plus.

Requirements

Qualifications:

Degree in Computer Science, engineering, or relevant field
3-5 years’ experience personally serving at a Help Desk function
Microsoft Windows, Azure, SharePoint, and Office Skills
Proven experience as IT Technician or relevant position is highly desirable
Excellent diagnostic and problem-solving skills
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)

ABEC jobs

IT Support Technician