Welcome to Our Place. We believe that sharing a home-cooked meal is the very best way to connect. That’s why we create products that simplify home-cooking; it’s why we celebrate traditions with families given, chosen, and found; and it’s why we share those stories with you, directly from the people and places where they originate.

We are looking for a detail-oriented, analytical and customer-centric marketer to join our Retention team as our CRM Associate. The ideal candidate has 1-3 years of experience in email, product marketing or retention marketing with a proven track record of maintaining high output and growing programs. This role as a critical part of our Retention team will work alongside our CRM & Loyalty Manager on the production, ideation and optimization of Email & SMS campaigns. We have a hybrid working culture and are looking for this person to be on site 2-3 times a week at our brand new Our Place headquarters in West Los Angeles.

What you’ll do at Our Place

Create email campaigns in Klaviyo.
Manage the production and monitoring of CRM campaigns including testing, QA and email scheduling.
Work closely with the CRM & Loyalty Manager to fully manage the email program.
Own the email campaign calendar and be the liaison between the copy, creative and merchandising teams to execute 30+ email campaigns a month via our email agency.
Work closely with merchandising, planning and creative teams to develop clear stories that showcase product attributes, encourage cross category purchases and drive repeat purchases.
Establish a strong working relationship with cross-functional stakeholders in our CX, Product, Operations, Analytics and Creative teams
Leverage consumer and business insights and test data to identify, size and prioritize opportunities that drive lifetime value and new product adoption.
Stay current on marketing best practices in email, push and SMS and share learnings and insights regularly with the broader marketing team

Who you are

You have 1-3 years in DTC marketing, with a strong emphasis in email marketing, product marketing, or loyalty and engagement marketing.
You have a successful track record of coordinating and maintaining high volume email programs with robust segmentation strategies.
You have worked in at least one ESP and have created campaigns and automated/triggered programs with technical capabilities of the platform.
You have segmentation experience with a track record in creating efficient segments.
You have project management & organization skills including: conceptualization, brainstorming, driving cross-team alignment, managing deadlines and objectives, delivering analyses, managing learnings library and recommendations/next steps.
You’re customer-focused and passionate about engaging customers through email, SMS and onsite messaging.
You’re a team player and very comfortable with collaboration as this role touches almost every team in the company.
You can celebrate the wins and feel comfortable with actionable feedback.

What we offer at Our Place

An incredible mission centered around connection, representation, and celebration
Top of market compensation
Meaningful equity
Excellent medical benefits
Open vacation time and generous parental leave
Synchronized Time Off (STO) - periodic days of rest we take together as a team
A team of kind, compassionate people
A People Operations department focused on growth, development, and learning
Lots of Our Place products (duh!)

Our Place jobs

CRM Associate