Overview

Our managed IT support company seeks a technically savvy and meticulous Solutions Engineer. This role involves driving and executing various IT projects from conception to completion. The successful candidate will have a diverse set of skills, including but not limited to Office 365 migration, SharePoint migration, network equipment setup, firewall and VPN configuration, server software installation, InTune deployment, AD migration, and cloud migration to Azure.

Responsibilities:

Effectively communicate complex technical decisions to clients in a clear and understandable manner;
Apply company's processes and procedures for achieving technical excellence and ensure the adherence to high-quality standards in all project deliverables;
Execute all stages of IT projects including but not limited to Office 365 Migration, SharePoint Migration, and Cloud Migration to Azure;
Participate in Office 365 tenant to tenant migrations, ensuring minimal disruption to client operations and ensuring all data is accurately and securely transferred;
Participate in implementation of new network systems, including setting up network equipment during office moves, firewall and VPN configuration;
Execute server hardware and software installations, maintain detailed documentation of the installations, and ensure their compatibility with the existing IT infrastructure;
Conduct AD migrations, ensuring all user accounts and permissions are accurately replicated in the new system;
Collaborate with team members (other engineers) to make sure the project goals are met;
Provide regular status updates to Project Manager on work progress, blockers, setbacks, and outcomes. Participate in estimation, planning, lessons learned sessions as requested;
Participate in status meetings with client, be ready to explain technical staff with the needed level of details.

Qualifications:

5+ years of experience in similar projects;
Must be previously employed by MSP provider or consulting company;
Bachelor’s degree in computer science, Information Technology, or equivalent experience;
Proven experience as a Project Engineer/System Engineer or similar role within an IT environment;
Familiarity with Office 365, SharePoint, and Azure platforms;
Experience in server management and network configuration;
Experience with InTune and AD migrations;
Strong time management skills, including the ability to juggle multiple projects simultaneously and deliver on time and on budget;
Great attention to detail;
Exceptional communication skills, with the ability to clearly explain complex technical concepts to clients and stakeholders;
A problem-solving mindset, with the ability to troubleshoot issues as they arise and find effective solutions;
Certifications such as ITIL, Cisco or Microsoft certifications are a plus.

Work Conditions:

The Solutions Engineer may need to work overtime to meet project deadlines and may need to be on-call to handle any emergencies that arise. Some local travel may be required for office setups or on-site installations.

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Solutions Engineer