Who We Are:

Emano Metrics is a small, dedicated team on a mission to improve the experience for patients, clinic staff, and physicians alike. Through innovative machine learning and simple software design, we’ve introduced a ground-breaking product for urology that allows remote monitoring of a patient’s health using only a patient's smartphone. With our easy-to-use app, patients record the audio of their daily urinations at home. Our technology then analyzes and generates more information than providers have available from in-clinic tools, improving quality of care and saving time. We have already made waves in urology, attracting talented, top-tier urologists to invest and join our advisory board while clinics of all sizes rush to adopt our product. Since we are a passionate and nimble team, we differ from the large corporations in healthcare by not letting ourselves be slowed down from delivering real value to medical practices and their patients. This fast growing company offers the opportunity for team members to develop their careers at an accelerated pace while having a meaningful impact on the lives of the people who use Emano Flow.

We Are Looking For:

This position has a strong growth opportunity within customer success at a quickly growing digital health company in Oregon. You will be the first dedicated customer success role and the company’s 7th full-time team member. We're looking for someone who is motivated to grow with the company and wear the many hats that come with working with a small team. As added incentive, we offer vested ownership and a strong benefit package.

We’re seeking a dynamic individual who is ready to dive into a multifaceted role that encompasses understanding customer interactions with our product, managing QA and support, and ensuring we are setting customers up for long-term success by delivering remarkable value. This role is ideal for someone eager to make a tangible impact and accelerate their career in a rapidly growing tech company. If you’re passionate about creating strong customer relationships, advocating for improved experiences and excited to work in a startup that’s transforming healthcare, we’d love to hear from you.

Responsibilities:

Customer Partnering and Management:

Facilitate goal-setting and expectations with customers
Help product development by pulling in excited and engaged customers for feedback and guidance
Source customer feedback, problems, opportunities and successes

Customer Onboarding and Adoption:

Manage new customer onboarding and assist customers in using Emano Flow
Actively engage and excite customers. Assist the product team by creating thriving customers
Identify opportunities for automation across customer success, accounts, and support

Customer Support:

Handle customer outreach & support
Communicate with empathy and clarity to the customers, from patients to clinical staff to physicians
Actively manage customer support calls and work with the product team to manage and document tickets/bugs

QA and product development:

Actively learn the problems of our customers and take ownership in representing them to the product team
Intimately understand the product from a user experience perspective
Test new features and core functionality of the product during the deploy cycle

Further duties:

Document and improve upon processes and protocols
Use in-depth knowledge of the product and user experiences to generate knowledge resources for the customers
Other responsibilities as needed

Requirements:

We're looking for passionate individuals who are eager to accelerate their career with a fast growing company, while also making a positive impact in Healthcare. If you don’t have direct experience working in customer success within digital health let us know your background you feel would make you a good fit i.e. Healthcare (MA, Nurse, etc.)
Previous experience in customer accounts or customer success, preferably within digital health
Strong communication and interpersonal skills, with an ability to empathize with and support a diverse customer base
Proactive problem-solving skills and a customer-first mindset, with a passion for improving user experiences
Demonstrated ability to work with customers to get them committed to growth and success

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At Emano Metrics, our journey began with a vision for better urinary healthcare, driven by a passion for accessible and intuitive solutions. We recognize that diverse experiences and perspectives are essential in transforming this vision into reality. As an equal opportunity employer, we are committed to creating an inclusive environment where every individual is empowered to contribute, grow, and succeed together in our mission of revolutionizing patient urinary care.

Emano Flow jobs

Customer Success Lead