Capacity LLC "does not" offer any kind of visa sponsorship for this role, now or in the future (e. g. OPT, H1B, etc...).

***This position is based out of North Brunswick, NJ.

[Please note this is a Direct Search led by Capacity. Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.].

Are you a positive, energetic individual with experience in logistics customer service? We are seeking a Client Account Manager to join our team. This role involves managing day-to-day order operations for clients who ship to major retailers and boutique/e-commerce customers.

Responsibilities:

Own a portfolio of 4-6 brand accounts.
Cultivate strong client relationships.
Provide ongoing client management support.
Empower clients on self-service practices.
Coordinate with internal teams for order fulfillment.
Monitor daily orders and ensure timely service.
Address customer inquiries promptly.
Manage error processing, reporting, and remediation.
Research transportation options and costs for clients.
Assist with client requests on-site as needed.

Qualifications:

4-6 years of customer service experience.
1-2 years of 3PL and logistics client service preferred.
Proficiency in MS Excel and computer systems.
Excellent verbal and written communication skills.
Attention to detail and strong time management skills.
College education preferred; Salesforce experience a plus.
CRM, ERP, and Hazmat knowledge/certification a plus.
Industry experience in beauty, apparel, or related consumer products preferred.

Additional Requirements:

Strong analytical and problem-solving skills.
Ability to think strategically and go above and beyond for clients.
Positive attitude, exceptional soft skills, and strong work ethic.

If you are ready to take your client management skills to the next level, apply now and be part of our dynamic team. Please submit your resume and cover letter detailing your relevant experience.

We look forward to welcoming you to our team!

Capacity jobs

Client Account Manager