Job Title: Program Manager, New England Chapter

Department: Chapter Impact

Location: Boston, MA ( remote/virtual office)*

Reports to: Executive Director, New England Chapter

Classification: Exempt

Position type: Full-Time Employee

Pay Band: $54,290 - $73,451

General Description

Reporting to the Chapter Executive Director, the Program Manager is a member of the Blue Star Families Chapter Impact Team. The Program Manager will manage multiple programs for the local Chapter, including, but not limited to, projects currently within Blue Star Families portfolio. The Program Manager will also lead volunteer and membership engagement for the local Chapter.

The Program Manager must reside in the local community the Chapter serves.

Key Job Functions

Local Chapter Responsibilities:

Manage programs and events for local Blue Star Families’ chapter.
Foster relationships with local community organizations and partners to support program initiatives and enhance community engagement.
Utilize project management technologies and tools to administer programs and manage local chapter operations (including, but not limited to, HIVE, Hive Brite, Trello, Salesforce, Google Workspace Suite, Zoom, etc).
Develop schedules, project estimates, and resource plans, that align with the organization’s goals, processes, and documentation.
Set and monitor deadlines, ensure completion of deliverables, and alert the team of pending due dates and delinquencies.
Help schedule team meetings to drive projects forward and provide status updates to program stakeholders.
Implement strategies to increase membership and volunteer participation.
Engage fellows and interns to maximize the impact of chapter initiatives and programs
Perform various administrative activities, including scheduling and meeting planning, document creation, communications, travel arrangements, minutes, presentations, and other logistical functions.
Host and/or attend local community events.
Transport, lift, carry, set up, and take down various supplies and equipment for local chapter events.
Perform other duties as assigned.

Blue Star Families’ National Chapter Impact Team Responsibilities

Liaise with Senior Director, Chapter Relations, on key initiatives to ensure clear and achievable project objectives.
Ensure that national office policies are implemented effectively at the community level, specifically on programs and events.
Promote an organizational culture that values strategy, planning, collaboration within the mission and across Blue Star Families, trust, commitment to the mission, and professional and organizational growth.
Perform other duties as assigned.

Required Experience, Skills & Background

Minimum 2-4 years of relevant experience
Independent self-starter with exceptional interpersonal and communication skills
Knowledge of the military family experience
Volunteer recruitment and management experience
Experience working with community partner organizations
Demonstrated comfort and proficiency in public speaking and media interactions
Excellent writing skills
Ability to facilitate meetings and drive toward decision-making
Local travel requirements required outside of your home office will be up to 40% or less depending on business needs.
Ability to repeatedly transport, lift and carry supplies and equipment up to 50 lbs.
May be required to work nights, weekends, and holidays as necessary to carry out key job functions
Limited out-of-town travel may be required to attend meetings, trainings, events etc.

Desired Experience, Skills & Background

Experience with Customer Relationship Management (CRM) systems; and familiarity with Salesforce a plus.
Familiarity with membership-driven organizations.
Ability to evaluate the effectiveness of processes and programs, and ability to implement improvements.

Blue Star Families jobs

Program Manager, New England Chapter