Benefits:

401(k)
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Contixo is looking for an experienced Customer Service Representative to join our team. Candidates will have outstanding customer service skills and technical support abilities. Our customer service specialists interact with our customers through inbound calls, chats, and emails each day. Responsibilities may include processing a refund/return, troubleshooting, or technical support.

This position gives opportunity to maximize potential sales opportunities, convert negative experiences into positive experiences, manage marketplace accounts including customer feedback and product reviews, as well as supporting our customers with technical questions.

This position will also assist in warehouse as needed for shipping tasks such as creating shipping labels and preparing for shipments. Experience with ShipStation is preferred.

Who Are We Looking For:

Fluent in English, Bilingual is preferred but not required
3+ years' E-commerce customer service experience
Excellent communication skills, both written and verbal.
Experience on social media outlets such as Facebook groups
Ability to work calmly with escalated customer issues
Zendesk experience highly preferred
Experience with Amazon Seller Central and Walmart.com marketplaces.
Knowledge of Amazon policies including Seller Performance metrics are highly desired
Advanced computer skills (MS Office - Word, Excel, etc.)
Good problem-solving skills
Ability to work effectively, independently or in a team environment.
Strong motivation to grow within the company
Willingness to learn new things.
Experience of managing positive/negative Feedback and Reviews on Amazon is required.
Experience in Consumer goods/Consumer Electronics is Preferred

General Responsibilities:

Provide customer services and tech support to the customers
Review all online review and feedback comments and categorize dissatisfaction drivers by product.
Process returns and create defect reports, and work with RMA liaison to prioritize issues.
Respond to negative reviews at the retailer sites using the Contixo official badge.
Create weekly/monthly reports about customer dissatisfaction drivers to be shared with internal teams.
Reach out to customers to request reviews, post on Social Media for giveaway program and response to the inquires
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