Hybrid Houston, TX position requiring eligibility to work in the US without sponsorship currently or in future.

CUSTOMER SERVICE SPECIALIST

EXSIF Worldwide, Inc. (exsif.com) is the world’s largest and most trusted tank leasing company. EXSIF provides reliable and sustainable equipment combined with best-in-class services that enable the global movement of products essential to everyday life. EXSIF is a global organization with team members in 10 countries.

EXSIF is a wholly owned subsidiary of Marmon Holdings, Inc., a Berkshire Hathaway company. Marmon Holdings, Inc. may be the biggest company you’ve never heard of. It is comprised of 11 groups and more than 100 autonomous businesses with a total annual revenue of $13 billion. Marmon’s 20,000-plus team members serve diverse industries and markets worldwide. As a member of the Marmon team, you have access to career opportunities across the entire organization.

EXSIF’s experienced leadership team, growing end markets, and the financial backing of Berkshire Hathaway has poised EXSIF for significant growth.

The Role: CUSTOMER SERVICE SPECIALIST

The Customer Service Specialist, who reports to the Manager of Customer Relations and Credit Collections, supports all areas of Customer Service activities with other account managers to maximize EXSIF’s ability to fulfil customer requirements, expand our marketplace, outperform our competition, increase asset utilization, and promote overall positive external and internal customer relationships.

SUMMARY:

Handle all incoming inquiries, from both external and internal customers, and follow up as required.
Assist with drafting customer contracts and co-ordinate with reporting manager and HQ contracts desk for final drafts and send contracts for signature to customer.
Update regional contracts log and follow up to ensure all customer contracts are fully executed with 48 hours
Liaise with internal technical and operational teams and external trading partners to supply equipment to customers under time constraints.
Liaise with internal technical and operational teams to receive equipment back into EXSIF inventory.
Perform necessary administration tasks to fulfil incoming bookings.
Generate/Producing excel/fleet reports for customers, sales and management team
Update and maintain in house operating/computer system.
Assist in resolution of customer billing discrepancies.
Assist in researching potential market opportunities, new applications, and development / conversion areas as and when required.
Maintain and update area customer database.
Maintain and track expired customer insurance on monthly basis and follow up with customers to provide updated insurances.
Issuance of equipment release authorizations to customers, operations/depots, surveyors.
Issuance of equipment redelivery authorization in accordance with contract to customers, operations/depots.
Become fully involved/take ownership in projects/process improvements as directed by reporting manager
Fulfil all customer requirements while developing and maintaining customer relationships through regular touch base with customer through meetings (virtual / onsite).
Conduct customer onboarding sessions for all new customers / new contact points in existing customer and promote EXSIF’s self-service portal.
Providing administrational support for cross-regional accounts when needed.
Adherence to new processes/systems as directed by reporting manager.

REQUIREMENTS

Able to prioritize and manage workload, exercise good judgment in accordance with EXSIF Worldwide policies and procedures
Ability to attend TEAMS & Zoom meetings, discussions, calls and other related communications on video whether in the office or working from home.
Extremely organized with the ability to work under time pressure.
High level of accuracy and attention to detail.
Strong Computer skills necessary, accompanied by oral and written communication skills.
Ability to maintain effective working relationship with EXSIF’s external and internal customers
A customer focused along with continuous improvement mindset.
Two years customer service, or administrative, industry experience
Container Leasing / logistics industry experience preferred, but not mandatory.

Why Join our team?

We take pride in offering our employees rich benefits packages. We appreciate hard-working and passionate individuals… which is why we offer:

Medical, dental, vision, etc.
401(K) with matching & discretionary retirement contributions.
Flexible paid PTO policy.
Maternal and parental leave.
Berkshire Hathaway employee discount program . . . and much more!

We are an equal opportunity workplace (EEOC).

EXSIF jobs

Customer Service Specialist