About Us

Tioga Plumbing & Electric is a family-owned and operated, fast-growing company serving both residential and commercial clients across the DFW metroplex. With a reputation for excellence, we specialize in plumbing and electrical services for new restaurant builds, as well as providing expert service to both commercial and residential customers. We are committed to providing top-quality customer service, and we're looking for a driven individual to join our team!

Position Overview

The Dispatcher at Tioga Plumbing & Electric plays a crucial role in the efficient coordination and scheduling of service calls for both plumbing and electrical departments. The primary responsibility is to ensure that service technicians are dispatched in a timely manner, optimizing routes to meet customer needs while balancing technician availability. The Dispatcher serves as the central point of communication between customers, field technicians, and management, facilitating the smooth flow of information and ensuring that work orders are accurately documented and completed.

Key responsibilities include managing daily schedules, responding to customer inquiries, monitoring job progress, and adjusting schedules in real-time to handle emergencies or changes in availability. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

This role is essential for maintaining customer satisfaction, minimizing technician downtime, and ensuring the efficient operation of Tioga Plumbing & Electric's service calls.

This is a full-time, in-office position.

Compensation

$17.00 - $22.00 per hour based on experience

Duties and Responsibilities

Schedule and dispatch plumbing and electrical service calls to technicians in a timely manner
Coordinate with field technicians to ensure efficient routing and minimize travel time
Communicate with customers to confirm appointments, provide updates, and address any concerns or questions
Track job progress and update job status in the company’s management system
Manage incoming calls, emails, and messages from customers and technicians
Maintain detailed records of service requests, job status, and customer interactions
Resolve scheduling conflicts and manage unexpected changes or emergencies
Provide exceptional customer service by addressing customer issues and ensuring high levels of satisfaction
Collaborate with other team members to ensure smooth operations and efficient service delivery

Requirements

High school diploma or equivalent; additional education or certifications in dispatch or customer service is a plus
Previous experience in a dispatch or administrative role, preferably in the plumbing or electrical industry
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Proficient in using dispatch software, scheduling tools, and general office applications
Ability to work well under pressure and manage high-volume call scenarios
Familiarity with the local area and efficient routing techniques

Physical Requirements

Ability to sit for extended periods and use a computer and phone
Occasional lifting and carrying of up to 10 pounds

Note: This job description is not exhaustive and may be revised to reflect the evolving needs of the company. Management reserves the right to amend duties and responsibilities, as necessary.

Powered by JazzHR

benbkvqjIn

Tioga Contractors, LLC dba Tioga Plumbing & Electric jobs

Dispatcher