JOB OBJECTIVE

As we continue our growth trajectory we are looking for an experienced Client Training Specialist to join our team. This position is responsible for engaging and training new and current customers on the DIGIDECK. The role will fill a critical spot on our Customer Care team and provides an exciting opportunity for any training and education professional. Reporting to the Director of Product Training, the Client Training Specialist will be charged with increasing customer adoption, improving ancillary training resources, and serving as a key product expert for the organization.

Qualifications

3+ years SaaS experience
3+ years facilitating virtual and on-site customer training
3+ years working within a professional training and/or learning environment
Clear communicator and great professional speaking skills
Expert level of organization
Demonstrated success following and keeping up with a rigid schedule
Successful at working through and managing unexpected issues on the fly (tech issues with systems, customer responses, scheduling problems, positive and negative customer feedback)
Demonstrated experience creating training content; online courses, e-learning, video and recorded work, supplemental written material, etc
Demonstrates complete independence with training facilitation, schedule, and learning new products and features
Ability to conceptualize scalable training and education ideas for our customers
Must be willing and able to travel up to 10%

Responsibilities

Deliver product training to customers both virtually and on-site
Develop customer training content via several methods; online courses, video and recorded work, supplemental transcripts, and product simulations
Adapt and learn new product enhancements and features quickly; train and disseminate to customers and internal stakeholders appropriately
Conduct and host monthly webinar sessions intended to drive customer adoption
Maintains and updates training recordings and help center articles
Act as a secondary resource for Support chat and email
Participate in pre-sales activities to ensure future clients understand specific intricacies of the platform
Assist with internal new hire training and onboarding
Become the in house product expert

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Client Training Specialist