Elite Contracting Group offers exceptional career opportunities, industry leading pay, and the opportunity to work with emerging technology. Consider joining a team dedicated to safety, quality workmanship, and service that is second to none! Elite Contracting Group provides consistent hours and has never laid employees off or reduced work hours in our nearly 30 years in business. Take the first step in becoming an Elite team member by applying today!

Benefits And Perks

Guaranteed hours with Industry leading pay
Comprehensive benefits package including Medical, Dental,Vision, 401K, Short-term Disability and Life insurance, and Paid Time Off

Position Summary

This position is responsible for providing technical support in our Service Operations Center.

Duties and Responsibilities:

Answer incoming service calls
Manage service tickets
Provide troubleshooting support related to software, desktops, services, network devices, and security and CCTV camera systems
Perform other duties as assigned

Qualifications:

Strong troubleshooting skills and ability to fully resolve issues
Basic network knowledge including configuration and troubleshooting of routers/switches/wireless/firewalls/LAN/WAN
Helpdesk experience supporting customers or employees in an IT role
Experience working with vendors and help lines resolving issues
One or more industry recognized certifications or equivalent formal training/education
Remote troubleshooting, monitoring, and diagnostic tools
Strong organizational skills and the ability to communicate effectively

Preferred Qualifications:

Hands on Experience with physical security systems, PACS, VMS, Access Control, Cameras, and Security software
Experience configuring and maintaining Servers
Have used a major ticketing system to manage support incidents
Virtualization and cloud technologies (AWS/Azure/VMWARE)
Basic programming or script experience (SQL, HTML, Python, Java)

Physical Requirements:

Must be able to sit for prolonged periods of time
Must be able to stand, walk, and bend

Additional Requirements:

Must possess and maintain a satisfactory background record

Elite Contracting Group ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964. If you need more information or special assistance for persons with disabilities or limited English proficiency, contact Human Resources.

Elite Contracting Group is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Elite Contracting Group’s employment and personnel practices conform to all applicable federal, state and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.

Elite Contracting Group does not offer relocation on any of our positions

Elite Contracting Group jobs

IT Technician - Service Operations Center