JOB TITLE: Client Services Co-ordinator

REPORTING TO: Senior Client Service Co-ordinator

LOCATION: Milton Keynes

The Opportunity

We are bespoke electronic security company working predominantly in central London, We are looking for a dynamic operations person who can support the business. They must have an enquiring mind and a huge amount of common sense to fit into our family run business.

This person will be able to spin many plates and work quickly and effectively in this exciting role.

MAIN DUTIES / RESPONSIBILITIES

o Managing the ticketing system on the relevant CRM, ensuring all client tickets are acknowledged within SLA and Engineers are coordinated to visit if necessary

o First point of contact for all client enquiries

o Ensure all calls are answered professionally

o Ensure that all service calls are managed correctly on Opem CRM system.

o Make sure all telephone calls and emails are answered in good time and in a courteous manner.

o Updating the CRM with dates for client’s maintenance visits (PPM’s)

o To actively comply with and promote all working policies and procedures.

o Perform and maintain a high standard of customer service at all times.

o Liaise with clients and Opem engineers regarding the booking of service and maintenance visits.

o Co-ordinate service Engineers daily and make necessary arrangements for access to relevant sites.

o Running daily and weekly reports as requested by clients

o Providing quotes to clients as and when required

o Ensure timely and accurate updating of tickets/actions on the CRM for invoicing purposes.

Required skills/Abilities

o Strong communication skills

o Computer literate

o Good interpersonal skills to liaise with customers.

o Ability to deal tactfully and effectively with a wide range of people.

o Be prepared to work with minimum supervisor or part of a team

Salary Range:£25,000 - £28,000.

Company Pension

Wellness Program

Team events

Free Parking

23 Holidays per year plus birthday off

Opem jobs

Client Services Coordinator