Job Description

The Senior Manager, Program Management is responsible for managing and overseeing account team activities and how they map to strategy, plans, timelines, resources, and budgets.

The essential functions include, but are not limited to the following:

Client Service

Drives the planning and management of effective programs for multiple clients.
Has strong understanding of client goals, objectives and how strategic activities ladder up to the business, flagging forseeable risks and knowing when to question if activities are aligned with goals.
Garners trust and rapport with the client; delivers quality client service in line with INK standards and Be There Before philosophy.
Serves as a central and client-facing contact on assigned projects and accounts, proactively facilitating communication between departments while managing timelines and deliverables.
Ensures priority expectations between client and INK are clear, delivered on time, and meet quality standards.

Resourcing and Budget Management

Collaborates closely with team leads to drive operational effectiveness, billability, and utilization.
Leads in developing project estimates, contracts and invoices.
Expert level knowledge of interdepartment communication and skill/craft nuances.
Works in INK’s resource management tools to forecast and manage resources and is proactive in flagging risks and opportunities.
Focuses the team to leverage project management tools for workload management, builds and executes trainings as needed for project management tools and practice.
Seeks out and maintains a constant knowledge of current and upcoming projects, as well as business development activities as they relate to resourcing, and makes appropriate staffing recommendations.
Builds and maintains relationships across all departments at INK and works with INK leadership and all INKers to understand experience, skills and career goals to match resources to best fit client, individual staff, and business goals.
Manages contracts and invoicing for freelancers and third-party vendors.
Presents patterns and data with actionable takeaways for effective implementation.
Embodies INK values and culture and is committed to employee development, managing 1-2 INKers through day-to-day coaching, regular check-ins, and performance reviews.
Reports to INK's Director and/or VP level executives.

Skills and Qualifications

5+ years of progressive experience in project management, agency setting with client service preferred
Experience in B2B technology and/or renewable energy, preferred/required
Strong client relations skills and intuition
Excellent writing and verbal interpersonal communication skills
Ability to organize and manage multiple client responsibilities
Ability to organize and manage large, complex programs and teams
Experienced in developing talent and acting as an approachable coach and mentor

Benefits

Hybrid work environment, with option to use our Austin and Denver offices
Flexible PTO with guidelines, generous holiday schedule, and early close Fridays at 2 pm in your time zone
Top-notch paid medical (INK pays 75%), dental, vision and life insurance which start the first of the month after hire date
A 401(k) retirement plan with 3% matching
Twelve weeks paid parental leave
Quarterly wellness stipend of $150
Paid mobile phone service
Quarterly volunteer days
Bonus programs: new business, hiring referrals, annual tenure bonus
Peer-to-peer rewards program
Award-winning culture and supportive team environment that lives up to our mission of good work with good people makes for a good life

Applicants in Austin and Denver are accepted

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