Job Description:

If you're motivated, personable, have an eagerness to provide exceptional service, and like to contribute to the success of a great team, our company has an exciting career opportunity for you. Our company provides software services to hospice providers and we are looking for a motivated and reliable individual to provide IT account support services to customers. The ideal candidate will be able to skillfully navigate the software and communicate professionally, efficiently and courteously with customers as they help customers navigate the software service.

This is a full time position (Mon-Fri) and compensation is commensurate with experience. Main responsibilities will include:

Responsible for quickly learning the uses and procedures of the software service provided by company
Courteously and professionally answer customer calls.
Be able to ascertain customer questions or concerns.
Be able to effectively and professionally assist customers with the use of the software.
Be able to communicate customer questions that need to be escalated to the development team.
Track and follow up with customer resolutions.
Schedule and perform webinars for customers learning the software
Communicate with different departments with the company in a professional manner that promotes teamwork.

Qualifications

Excellent phone etiquette/customer service skills
Exceptional ability to professionally communicate knowledge of the software
Must have computer and web savvy / Must have sufficient technical aptitude to quickly learn
Experience with IT and technical support preferred
Experience with customer service preferred
Ability to work with minimal supervision in a fast paced work environment
Self-motivation and the ability to work well with a team in a professional manner

Interested candidates please submit your resume, cover letter and references.

HospiceMD is committed to the principle of equal employment opportunity for all employees without regard to race, color, religion or belief, national, social or ethnic origin, sex, age or other factors.

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