Purpose: AIR seeks a well-organized self-starter to provide operational support in a fast-paced, team-oriented environment for a federally funded educational and training program that supports the U.S. Department of Education’s Integrated Postsecondary Education Data System (IPEDS) data collection.

Responsibilities:

Provide administrative, operational, customer service, and logistical support for a large federal education and training program (IPEDS program)
Manage course and workshop registrations, cancellations, waitlists, and customer record updates in management database.
Set up and configure courses within the learning management system, liaising with the technology team for support
Assist in event planning and logistical support with contractors, associations, instructors, and stakeholders
Support virtual and in-person trainings and workshops, including event setup, coordination with instructors, facilitation of live events, and preparation of background materials, presentations, and other resources
Serve as the contact for participants, instructors, and mentors in the IPEDS training program. Manage phone and email inquiries, addressing questions and concerns directly or routing them to the appropriate team member for resolution
Support the IPEDS team with document and record management, including organizing and tracking contracts, instructor expense reports, and payment schedules
Support the IPEDS team with finance and accounting tasks, including routing, tracking, and reconciling payment requests, expenses, and reimbursements
Compile data on training metrics and evaluations, including participant profiles and feedback

Requirements

Two or more years of administrative experience, including customer support, meeting/event logistics, invoicing, reporting, and data entry
Familiarity with Microsoft Office products
Strong computer and internet skills; technically savvy and willing to learn new software/platforms
Attention to detail for accurate processing of registrations, invoicing, and payments
Excellent customer service skills
Strong interpersonal skills, with the ability to work independently and collaboratively in a remote environment
Experience planning events or meetings with external partners
Strong organizational, execution, and time management skills with the ability to prioritize multiple work demands
Curiosity and willingness to ask questions and problem-solve

Preferred:

Bachelor’s or associate degree
Experience working at a member or trade association related to higher education
Experience working remotely

Benefits

AIR benefits include medical, dental, disability, life insurance, a 403(b)-retirement plan, paid time off, and additional voluntary benefits. More specific information on benefits eligibility will be provided as part of the interview process.

AIR provides a standard set of equipment and a one-time allowance to assist in setting up a home office. Employees are responsible for reliable internet service and an environment conducive to handling professional matters, free of distractions.

EEO Statement

AIR is an equal opportunity employer. AIR does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants from diverse backgrounds and experiences are encouraged to apply. The full policy statement can be found on the AIR website: https://www.airweb.org/about-air/careers-at-air.

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IPEDS Administrative Coordinator