Job Title: Project Coordinator

Department: Project Management

Reports To: Post Sales Manager

Time Utilization:

Expectation of up to 50% travel and 50% preparation and follow up. Normal business hours are 8:00am to 5:00pm. Schedule needs to be flexible to accommodate project meetings, F.A.T., customer schedules, and all other project requirements.

Essential Duties and Responsibilities:

Includes the following however, other related duties may be assigned from time to time.

Responsible for all after-sales coordination of equipment commissioning at customer locations. Ownership of equipment installation & commissioning remains with this role until the customer has signed off.
Coordinate pre-install visits and installations ensuring that resources are planned and all required documentation has been obtained and sent to any and all internal departments outside agencies as required. Ensure that customers are advised of requirements prior to delivery (i.e. utilities).
If so required, together with customer and RSM, establish specifications by project, and establish performance criteria for F.A.T.
Provide post-project debriefings to operations team and departments involved to drive improvement, determine root causes of problems. This information would be used to improve/modify existing processes.
Incidental project coordination for special technical initiatives and specific projects as defined by MUCA senior management.
Coordinate & manage project kick-off meetings with all relevant departments present, starting with order announcement.
During kick-off meeting, review of customer specific requirements (URS) and submittal of recommended exceptions within a necessary project timeline.
If so required, work closely with the respective factories and 3rd Party Technical Documentation Specialist(s) to facilitate the creation and consolidation of Technical Order Documents. Ensure that Multivac is conforming to all safety regulations (CSA, ESA, Corporate, CE, etc.).
Create and maintain order tracking in company systems in conjunction with Order Entry & Logistics Administrator.
Work with the Service department after delivery towards customer acceptance.
Operate within annual expense budget.
Attend and participate in meetings and other company specified activities, as required.
Maintain and increase current knowledge of MULTIVAC product development. As well, be an active student of the packaging industry, MULTIVAC, automation, and the competition to facilitate personal growth through internal and external resources.
Works with departmental management to ensure sufficient resources are allocated to each project.

Success in this role will be determined on achievement of the following post-sales responsibilities:

Updating and communication about layout, approvals, etc.
Project debrief on key stats. Items include number of days actually needed at completion vs. sale, cost overruns, extras, technician time, product line issues, etc.
Identify trends
Ensure logistics are performed in timely manner
Planning – Maintain a project Schedule
Ensure execution is performed in timely manner
Ensure documentation is obtained and received in a timely manner
Drive issue or snag/punch list to resolution in shortest possible time frame
Closing the file externally and internally
Communicating all activity and progress as required internally and externally.
Handover to Customer Care Team. Include notification to Scheduling, Spares & Technical Support.

After-Sales Support

1. Build and maintain strong relationship with customers

2. Address potential questions or concerns raised by customers or Sales team

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor's degree or Certificate in technical curriculum/process engineering or equivalent from four-year College or University; and at least 2-3 years of experience executing project management projects; or equivalent combination of education and experience.
2 years project coordinating experience (primary packaging preferred) in the food industry.
Working towards attaining CAPM or PMP from the PMI.
Previous high volume project coordination experience required.
Commercial aptitude

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual French is a definite asset.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; reason and analyze options. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be detailed oriented.

Computer Skills:

To perform this job successfully, an individual should have knowledge of MS-Office programs, MS-Project or equivalent, design software (.dwg file manipulation, with 3D file manipulation as a benefit).

Certificates and Licenses:

Current valid driver’s license and the ability to obtain a passport for travel as required by position.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job at a customer location, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; extreme cold (non-weather) and extreme heat (non-weather). The noise level in the work environment is occasionally loud.

MULTIVAC Behaviour Standard:

Maintain a positive work atmosphere by acting and communicating in a respectful manner so that employees get along with customers, clients, co-workers and management.

MULTIVAC Canada Inc. is an equal opportunity employer and is able to provide accommodation to all applicants upon request. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, MULTIVAC Canada Inc. will provide accommodation throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources personnel of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information collected will be used solely for the express purpose of accommodation in the recruitment process by Human Resources personnel.

MULTIVAC Canada jobs

Project Coordinator