LOCATION: Hybrid (London (NW8) / Remote)

REPORTS TO: Office Manager

EMPLOYMENT TYPE: Full-time internship for 6-12 months

START DATE: Immediately

SALARY: £12/hour – £480/ week plus extra hours

ABOUT US

We are Whitestep, a dynamic and fast-growing distribution company based in London, specialising in establishing strong and distinctive consumer brands in the UK. From children to lifestyle brands, we have successfully launched a range of companies. Currently, we are proud to build Morphée, Citron and smarTrike into recognisable names which we sell to high street names such as John Lewis, Harrods, Next, Amazon…

JOB OVERVIEW

We are looking for a highly organized and detail-oriented Junior Office Assistant to join our dynamic team. The ideal candidate will provide essential support in daily administrative tasks, helping to streamline operations across multiple platforms. This role involves maintaining accurate stock records, Providing support with aftersales customer service, and creating essential reports for internal meetings.

KEY RESPONSIBILITIES

General Administrative Duties:

Handling incoming calls, directing them to the appropriate person, and managing general email inquiries.
Entering data into spreadsheets, databases, or internal systems accurately and efficiently.
Create and complete monthly reports in a timely and accurate manner.

Logistics & Shipping:

Prepare and process personalised orders, generate shipping labels, manage the logistics of such orders. Ensuring orders are correctly processed and documented across several platforms.
Regularly monitor the stock levels between the Order Management System (OMS) and Accounting system.
Track stock availability across key retail platforms such as Next, Amazon and others.
Assist with handling the administrative aspects of returns and exchanges, including updating systems and coordinating with warehouse or shipping teams.

Customer Service Support:

Responding to customers' aftersales queries and monitoring post-purchasing warranty claims.
Responding to customer queries regarding product information, order status, or general questions.

QUALIFICATIONS

Experience: Previous administrative or office assistant experience is a plus, but not mandatory.
Technical Skills: Familiarity with Microsoft Office Suite (Excel, Word, etc.).
Basic understanding of inventory management and accounting software is desirable but not essential.
Manual Skills: ability to print, stick, wrap…neatly.

IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS & ATTRIBUTES

Strong communication skills, both written and verbal.
Excellent organizational skills and attention to detail.
Ability to multitask and prioritize tasks in a fast-paced environment.
Team player with a positive attitude and willingness to learn.
Lives in London and must be able to commute to office and to special events across London.

BENEFITS

Competitive salary for an intern.
Opportunities for career development and growth.
Collaborative and supportive work environment.
Remote Work Options: Opportunities to work from home or remotely, depending on company policies.

SCHEDULE: Monday to Friday (ability to commute to London office and work remotely up to 2 days a week). Occasional weekends during special projects that will be compensated by days off.

DURATION: Immediate- the specific start and end dates will be determined upon selection.

NOTE: Only shortlisted candidates will be contacted for an interview.

Whitestep jobs

Office Assistant (Full-time Internship)