What is Curate health

Curate Health is an accredited pharmacy, operating under the oversight and regulations of the General Pharmaceutical Council (GPhC).

Our entire operational process is managed internally, with the involvement of UK-trained pharmacist prescribers. We process all information using NHS-approved software and servers to ensure the utmost security and confidentiality of your data, while adhering to the ethical standards outlined by the GPhC.

We firmly believe that personalised healthcare is a right for all, and we are committed to delivering prompt and professional responses to your needs. We eagerly anticipate engaging with you and aspire to become your trusted source for addressing any medical concerns you may have.

Role overview

The Ecommerce Customer Service Representative is the front-line position engaging with customers, providing top-notch assistance, resolving issues, managing orders, and ensuring a smooth purchasing experience. The ideal candidate possesses excellent communication skills, empathy to customers, technical abilities, and a passion for customers’ satisfaction. They should be a quick learner, detail-oriented, and able to work collaboratively in a team environment to achieve great results.

Job description

As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a timely manner. In this role, you will also need to be able to navigate various ecommerce platforms and work closely with the marketing and sales teams to ensure customer satisfaction. If you have a passion for customer service and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.

Responsibilities

Respond to customer inquiries and resolve their issues via email, phone, or chat.
Assist customers with placing orders, tracking shipments, and processing returns.
Provide product information and recommendations to customers.
Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
Maintain accurate records of customer interactions and transactions.
Identify and escalate complex issues to senior representatives or supervisors.
Stay up to date with product knowledge and industry trends to provide excellent customer service.
Meet and exceed customer satisfaction goals and performance metrics.
Continuously improve customer service processes and procedures.

Requirements

Prior Ecommerce Customer Service experience
Excellent phone/email communication skills
Ability to handle high volume customer interactions
Strong problem-solving and decision-making abilities
Effective time management skills
Ability to multitask and prioritize tasks
Detail-oriented and accurate data entry
Experience with CRM and ticketing systems
Familiarity with Ecommerce platforms and order workflows
Flexible availability including weekends and holidays

Job Type: Full-time

Schedule:

Monday to Friday

Experience:

Customer Service: 1 year (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: Hybrid remote with occasional work within our Beaconsfield office.

Curate Health jobs

Customer Service Representative