Job Summary:

Ensure the stability and integrity of in-house voice, data, video and wireless network services, and information systems that support core organizational functions. This is achieved by planning, designing, developing, monitoring, maintaining, supporting, and optimizing the hardware, software, and provisioned circuits.

Job Responsibilities

Responsible for resolving IT hardware and software infrastructure (servers, network, etc.) issues using systems analysis techniques and procedures to ensure the appropriate function of hardware, software, or system functional specifications.
Analyze, troubleshoot, and resolve issues with IT infrastructure, including user systems, servers, storage, and network connectivity.
Provide system administration for assigned infrastructure and establish and maintain user security.
Apply security patches and operating system updates to ensure the security and integrity of the technical environment.
Oversight of new and existing infrastructure utilizing third-party vendors as appropriate.
Maintain all configuration documentation for assigned infrastructure.

Technical Skills:

Networking knowledge vlans, routing, dhcp, dns
Problem-Solving
Strong Communication
Detail oriented
Active Directory / Azure Active Directory
Microsoft Exchange
Windows Server 2008+
Basic Understanding of WiFi systems, security and troubleshooting
Knowledge of and experience in Local Area Network (LAN) design, operation, maintenance, troubleshooting, and sustainment.
VOIP

Soft Skills:

Demonstrate excellent customer service attitude
Hands-on hardware troubleshooting experience
Working technical knowledge of current protocols, operating systems, and standards
Troubleshooting / analytical / decision-making skills

Projects / responsibilities:

Server OS / Application updates
Microsoft server monthly patching
Systems health monitoring
Network segmentation (VLAN isolation for select equipment)
Project management of contractors for all network and server deployments
Network Switches companywide FY 2025-2026 target
Access Points companywide FY 2025
ManageEngine Server vulnerabilities review and resolution
Testing Disaster Recovery / Business Continuity – backup subject matter expert for our backup software solutions

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