Amae Health is defining the standard of care for people with severe mental illness.

We’re on a mission to deliver radically different care for the 14 million Americans suffering with a severe mental illness (SMI). Amae Health is an integrated, outpatient care provider for patients with SMI, treating their psychiatric and physical conditions through in-person care delivery with wrap-around services. Our approach recognizes the unique needs of our patients, and provides personalized treatment across the physical, mental and social service resources required to holistically improve patients’ lives.

We believe that only by treating the whole person can you obtain lasting health outcomes.We will accept Medicaid in addition to commercial/private insurances and our services are designed to complement the work already being done in the community. Our long-term, integrated services prioritize patient needs ensuring personalized, compassionate and high-quality care. We offer a holistic, one-stop-shop with wrap-around services that include: Psychiatrists, Clinic Director, Primary Care Providers, Therapists, Peer Supports and Health Coaches in a warm and inviting clinic space.

We’re Hiring!

Amae Health is seeking the right Member Support Specialist to partner with us in providing care for complex adult patients. Full Time (flexible to PT). Please note this position is on site at our clinic in New York City (94th street and 3rd ave).

About the Job

The Member Support Specialist plays a critical role in establishing and sustaining life-changing relationships between Amae and our patients and their families by embodying Amae’s commitment to service excellence as you help support them through their care journey. In this role, you will partner with our patient acquisition team to introduce Amae to prospective patients and help schedule and process the new patients intakes in a way that reinforces the distinctive quality of care and service that they can expect from Amae. You will foster a sense of belonging and confidence that patients are in good hands by maintaining a welcoming and encouraging disposition as you check patients in and out of the clinic, help set up and manage appointments, work with them to address payment and insurance needs, and facilitate communications. You will also help ensure a warm and supporting environment by helping to maintain clinic inventory, amenities and appearance and by facilitating services that support our patient needs while they are in the clinic.

Responsibilities include:

Supporting efficient office management with a high level of customer service focused on patient experience and ensuring quality service and hospitality within our clinic
New patient visit coordination and initial intake processing
Patient appointment scheduling & no show follow-up
Billing and collecting of co-pays/payments
Management of medical records requests & uploads
Processing discharges
Answering phone calls and responding to voice mails and other correspondence in a timely and professional manner
Supporting member and staff communications
Enabling high quality care delivery
Administration of Behavioral Health assessments at intake and as required during treatment
Patient check in and check out
Lab appointments scheduling/coordination
Medication pickup facilitation
Facility Administration:
Maintenance of clinic inventory and appearance
Maintenance requests submission and Follow up
Safety Officer

About You

Completion of an Associates or Bachelors Degree
3+ year experience working with a high level of patient/guest interaction in a front desk role at medical office or as a front of house host/concierge in the hospitality industry or in a similar capacity requiring
Demonstrated ability to engage and interact successfully with complex, culturally diverse populations in high sensitivity situations and build trusting relationships
Exceptional customer service orientation and ability to address and resolve problems
Highly proficient with office productivity software and able to quickly master use of medical office technologies including Electronic Medical Records and billing software
Strong communication skills and ability to learn medical terminology to facilitate helpful interactions with patients, their families and other care partners
Highly dependable, organized and passionate about supporting individuals living with Serious Mental Illness

In addition to meeting the minimum qualification listed above, additional qualifications useful for this position include but are not limited to:

Experience and/or training in Behavioral Health
Experience working in a direct service or administrative capacity

What We Provide

Competitive compensation
The resources and support to make a real, measurable difference in your patients' lives
A best in class work environment with some of the leading mental health professionals in the field! Our program is led by UCLA professors & VA clinicians who have designed this program with the mission of helping individuals with these complex SMI conditions unlock lasting recovery.
Unique team based care model designed to encourage true clinical collaboration, in-person with physician grand rounds and daily care team huddles including psychiatrists, Clinic Director, PCP, Therapists, Peer Support, Mental Health Coaches etc.
Medical, Dental & Vision Insurance, Disability and Commuter Benefits, Paid Parental Leave, Paid time off, 401(k)

More About Amae

'Amae', pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we’re building.We’re a Public Benefit Corporation (PBC) that provides outpatient psychiatric and primary care health services through value-based care arrangements. Our model’s success is predicated upon achieving outcomes for our patients, and ensuring lasting recovery.

Amae Health jobs

Member Support Specialist