About iLobby Visitor Management:

iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking, managing, and monitoring who is in their building – while increasing security and efficiency.

At iLobby, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.

In being a great place to work, we are proud to offer a range of experiences and opportunities that will help our employees to achieve their career and personal goals and enable them to live a healthy and balanced life.

This is a hybrid position where you'll be required to be in office at least two days a week with the flexibility to work from home the remaining days if desired.

About The Role:

To support our growth, we are expanding our Professional Services team and are looking for a Sr. Technical Project Manager. The successful candidate will bring a track record of successfully helping B2B teams by providing detailed, technical project management expertise during business requirement and solution mapping interactions with clients and prospects alike. Part relationship-builder and part technical expert, the Sr. Technical Project Manager will have a knack for understanding client needs and offering easy-to-understand answers and solutions to non-technical audiences, as well as being able to interact with our development teams on technical concepts required for client implementations.

In this role you will:

Become an iLobby product expert and serve as a valuable technical point of contact for internal and external inquiries and requests
Translate business needs and requirements into technical requirements as part of discovery and solution mapping processes
Manage, facilitate, and successfully execute client implementations by maintaining a relationship with customer stakeholders as well as internal business, product, and development teams
Manage project schedules, track progress across teams and ensure that project timelines are met
Partner with sales and account executives to articulate the overall iLobby value proposition, vision and strategy to customers and prospects
Act as the technical product lead for complex opportunities, answering technical questions, matching customer pain points to iLobby solutions, and supporting the closing of new opportunities, while working together with a sales or account executive
Deliver product and technical briefings / presentations to potential clients
Proactively engage and communicate with customers and iLobby product/technical teams regarding product feedback
Prepare and/or provide input for technical sections of RFPs/ RFQs
Review and/or provide input technical sections of security questionnaires and legal agreements
Participate in technical aspects of research & development initiatives
Assist and augment interdepartmental needs by providing project management services
Communicate technical concepts to non-technical audiences
Adapt and learn as our products and technologies change

Skills and Experience:

Higher education or professional degree in a relevant field
3+ years’ experience working as a Project Manager within B2B enterprise software
Experience in an IT field
Must be comfortable on the call or experience dealing with end users
Deep customer empathy and ability to identify customer needs
Able to communicate with technical audiences including developers, dev. team leads and software architects
Proven track record of demonstrating software tool solutions and supporting complex opportunities with enterprise prospects
Knowledgeable of the challenges faced by complex enterprises such as those in manufacturing, industrial, construction, oil + gas, airports, etc. – would be an asset
Highly experienced working with software integration projects – able to speak to APIs and converse confidently around integrating software platforms to alleviate customer pain points
World class communicator in English – able to turn highly technical topics into easy-to-understand conversations with technical and non-technical audiences
Strong business and technical experience with SaaS products
Self-driven and able to work with minimal direction and supervision

Why work at iLobby?

iLobby is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility process – from streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting edge and driving significant value with our customers.

We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:

🩺Comprehensive health coverage (includes Dental and Vision coverage)

🏠A Hybrid work environment with our office based in North York, Toronto

💡Opportunity for advancement and growth

🍕 Catered Events, Snacks, Drinks – You won’t go Hungry!

🥳 Birthday and Life Celebrations

🎉 Two annual parties in a year

iLobby Commitment

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

iLobby will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.

Please note that all candidates must be legally eligible to work in Canada.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.

iLobby thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

iLobby Website: www.ilobby.com

Follow us on LinkedIn: https://www.linkedin.com/company/ilobby-visitor-management

Office location: 5255 Yonge St, Suite 1500 North York, ON M2N 6P4

To apply: Please apply through LinkedIn job posting.

iLobby® Facility & Visitor Management jobs

Senior Technical Project Manager