Company Description

Home Health Links is a Southern California-based referral agency serving home health agencies since 2011. As a leader in the rehabilitative care industry, Home Health Links' goal is to bring solutions to evolving healthcare challenges continually.

Job Description

The Customer Service and Scheduling Manager is responsible for acquiring and servicing home health accounts in the assigned territory. The ideal candidate will have a strong healthcare sales/staffing background and excellent communication and interpersonal skills with a proven track record of building and maintaining strong business relationships with key accounts.

Responsibilities:

Acquire and service home health accounts in the assigned territory
Build strong business relationships with key accounts and continuously seek new opportunities to grow business within the territory
Act as a liaison between clients and Home Health Links staff to resolve problems, provide up-to-date information, and maintain positive customer relations
Present to current and prospective clients to educate them on Home Health Links services and obtain referrals for business
Communicate/consult with the licensed professional (PT/OT/ST) on any referrals received and follow through to ensure accurate staff scheduling
Work to assure mutual goal setting and achievement standards with the agency projects concerned professional attitude, and appearance toward agency staff, referral sources, patients, and the general public
Participate in the agency’s performance/quality improvement program
Attain goals as outlined in the annual performance evaluation
Provide product knowledge, education, and in-services when necessary to healthcare professionals
Communicate the progress of monthly/quarterly initiatives to the management

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Qualifications

Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field preferred
Minimum of 2 years of experience in healthcare sales or account management
Knowledge of the home health industry, including Medicare and Medicaid regulations, preferred
Excellent communication, interpersonal, and presentation skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Proven track record of meeting and exceeding sales targets
Proficiency in Microsoft Office suite and customer relationship management software
Willingness to travel within the assigned territory

Compensation is commensurate with experience, $50,000-$55,000k annually, plus commission incentives.

Additional Information

All your information will be kept confidential according to EEO guidelines.

All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Home Health Links jobs

Customer Service and Scheduling Manager - Home Heath