We are seeking a motivated and detail oriented Inside Customer Service Representative to join our team. The ideal candidate will be responsible for supporting the sales team, managing customer inquiries, and providing excellent customer service. This role requires a strong communicator who can handle multiple tasks efficiently and contribute to our overall business growth.

Key Responsibilities:

Handle inbound sales inquiries via phone, email, and chat
Assist customers with information
Process invoices accurately in a timely manner as needed
Maintain and update customer records in our CRM system
Follow up with customers on sales leads, quotes, and service issues
Collaborate with the sales team to meet and exceed sales targets
Provide administrative support, including filing, data entry, and scheduling
Prepare sales reports and analyze data to identify trends and opportunities
Assist in coordinating marketing campaigns and promotions
Handle general office duties, such as answering phones and managing mail

Requirements

High school diploma or equivalent; associate or bachelor's degree preferred
Previous experience in inside sales, customer service, or office administration is a plus
Strong communication skills, both written and verbal
Proficient in Microsoft Office (Word, Excel, Outlook) and CRM software
Excellent organizational skills and attention to detail
Ability to multitask and work independently in a fast-paced environment
Strong problem-solving skills and a proactive approach
Positive attitude with a commitment to providing exceptional customer service

Benefits

Competitive pay with potential bonuses (starting at $18/hr)
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for career growth and advancement
Ongoing training and support

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Customer Service Representative