Job Title: Quality Enhancement Data Analyst

Reporting To: Director of Psychometrics

Location: 123, St. Stephens Green, Dublin 2

School (or department): Quality Enhancement Office

Contract type/duration: Permanent

Closing date for applications: October 17th 2024

RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”. We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2021-2024” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent.

For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World university Rankings. We are proud that RCSI ranks fifth in the world for “Good Health and Well- being” in the Times Higher Education #SDG #SDG Impact Rankings 2024. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose.

About the post:

The Quality Enhancement Office (QEO) is a specialised professional unit within RCSI that supports the implementation of the RCSI quality assurance/improvement strategy by coordinating activities and collecting the data needed to continually assure and develop the quality of all aspects of educational delivery. Institutional research, the gathering of quantitative and qualitative data to support evidence-based quality assurance and quality improvement processes, is central to RCSI operations. Value is placed upon the views of students and staff, sought through regular surveys.

We are seeking a Quality Enhancement Data Analyst to enhance our team. In this role, you will be responsible for the collection of relevant data from students, staff & other stakeholders. You will also be expected to analyse data and generate insights to support local, national & international regulatory requirements and contribute to the delivery of quality enhancement initiatives and decision making at all levels within the institution.

Job Responsibilities

Developing, maintaining & administering routine and bespoke online survey instruments.
Conducting routine & bespoke processing & analyses of survey (& other relevant) data to gain maximum insights.
Communicating results and key insights (such as trends and emerging topics) in written / oral formats to a variety of relevant stakeholders up to senior management level.
Managing access and distribution of routine and bespoke reports in line with department policies and procedures
Liaising with key stakeholders (e.g. Schools, Students, Faculties, Departments & Overseas) to provide support & advice and to ensure that data needs are met and insights are maximised.
Managing processes and stakeholders to ensure that the survey feedback loop is closed and resulting enhancements are communicated to students and other stakeholders.
Overseeing initiatives to enhance survey engagement and identifying and implementing opportunities to enhance survey processes.
Supporting the wider work of the Quality Enhancement Office including participation in activities such as internal & external quality reviews and events, engagement with relevant educational & professional bodies (e.g. Irish Medical Council, Higher Education Authority, Quality & Qualifications Ireland), implementing strategic projects, supporting quality enhancement & showcasing the work of the QEO internally & externally.
Ensuring that data is processed appropriately in line with GDPR, consent, ethical and confidentiality requirements.
Engagement in external and internal committees, as required e.g. RCSI Data Governance Group, RCSI Quality Committee.

Knowledge & Experience – (Essential):

Educated to level 8 (Batchelor’s) degree level (preferably in a quantitative discipline)
Experience with online survey platforms
Proven experience with a variety of software packages including one or more statistical / programming packages (e.g. R, Python, SPSS, Stata, etc.)
Practical data analytics experience including (but not limited to):
Importing & processing data from multiple formats (e.g. .csv, .xlsx, .txt, etc.)
Visualising, summarising & reporting data
Exceptional attention to detail
Ability to express technical information clearly to a wide range of people through both written and verbal communication.

Desirable Skills

Experience of working within the education and/or professional training sector(s) (preferably 3rd level)
Experience of working within quality assurance
Experience in the design of surveys / questionnaires

We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we’d love to hear from you.

Royal College of Surgeons in Ireland (RCSI) jobs

Quality Enhancement Data Analyst