We are a prominent sales and business development firm in the Cincinnati area that represents top clients in the telecommunications and technology industries. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights our commitment to driving results and innovation. As the entry-level Client Support Representative, you will work closely with clients and customers alike to bolster brand awareness in the community and in turn drive sales revenue. Our entry-level Client Support Representatives are experts in our clients’ products and services, and they are excited to share their knowledge directly with consumers. If you’re a people person with a passion for telling clients’ brand stories, we want to hear from YOU!

Client Support Representative Day-to-Day Responsibilities:

Work directly with customers to promote our client's brand, products, and services
Explain product features and benefits to customers and confidently answer any inquiries
Report customer feedback to Senior Management and clients, providing feedback on areas of improvement
Analyze client acquisition metrics and KPI’s to maximize sales and drive revenue
Adhere to our clients’ compliance standards and maintain professionalism throughout the sales process
Draft, organize, and maintain sales contracts on behalf of our clients
Attend in-person and virtual meetings with fellow Client Support Representatives to develop customer service, sales, and leadership skills

We are committed to seeing our entry-level Client Support Representatives succeed, so we provide the necessary tools and resources to thrive within our company. Each entry-level Client Support Representative receives in-house training from our Senior Client Support team. This is an entry-level role, so no experience is required to apply. Desired skills and qualifications for the entry-level Client Support Representative include:

0-3 years of experience in customer service, sales, or any client-facing role is preferred but not required
High school diploma or equivalent
Strong written and verbal communication skills
Exceptional time management and organizational skills
Eager to improve current skills
Ability to grasp new concepts quickly to develop professionally
Ability to confidently present information to clients, customers, and teammates
Basic knowledge of the sales cycle is a plus!
If you feel that you would excel in this role, we are eager to hear from you! Please submit your resume, and an HR associate will be in touch with you soon

Kodiak Collaborations jobs

Client Support Representative