POSITION TITLE: Centralized Administrative Assistant

PROGRAM: Rehabilitation Services

REPORTS TO: Centralized Administration Manager (WorkSafeBC Services)

LOCATION: Richmond – On-Site

STATUS: Full-time, Permanent (Monday to Friday | Typical Day Shift)

HOURS OF WORK: Monday to Friday, 37.5 hours per week. (On occasion, may be required to work evenings or weekends)

Salary Range: $18-20/hour (rate will depend on factors such as internal equity, education, work experience)

Under the direction of the Centralized Administration Manager (WorkSafeBC Services), the Centralized Administrative Assistant for Rehabilitation Services is responsible for working with the administrative team to ensure efficient and effective operations of all administrative functions within Rehabilitation programs and/or Psychological Services.

The person will provide administration support in a team environment and ensure all documentation and procedures are completed to meet needs of the programs. This includes, but is not limited to: receptionist duties, answering and directing telephone calls, processing referrals, file set up, data entry, sending reports, invoicing, filing, supporting an interdisciplinary clinical team, and providing exceptional customer service to both external and internal customers.

Responsibilities

The primary duties of this role:

Receiving referrals for WSBC programs in the portal and scheduling program intakes within the referral to intake window
Booking Job Site Visits for clinicians
Scheduling team conferences between WSBC Board Officers and clinicians
Invoicing for services rendered in an efficient and timely fashion

Any of the following duties as required within an administrative team environment:

Familiarity withRehabilitation Programs and other services' contracts, targets, obligations and service levels.
Understands his/her role in achieving the goals and contractual outcomes
Reception duties in a busy clinic including greeting visitors, answering questions, assisting clients to complete paperwork and informing staff of client arrivals
Managing client absences and communicating absences to clinical staff
Preparing files and ensuring that clinicians have all relevant information and forms to conduct requested assessment and/or treatment
Data input into the database for all functions including but not limited to set-up, appointments, discharge, and satisfaction questionnaire entry throughout provision of services
Faxing, uploading and mailing reports as necessary
Booking interpreters
Maintaining office equipment and general cleanliness of administrative and common areas
File management, including file set-up for programs, coordination of discharged files and sending them to storage, pulling files for assessments, and transferring files
Attending and taking an active role in administration and staff meetings
Providing back-up and vacation coverage to other administrative team members
Assisting in handling Release of Information requests in a timely fashion by either the funder or internal standard
Perform other duties and projects as assigned by the Manager

QualificationsEducation2. Skills & Attributes

Minimum Qualifications
Two(2) or more years of administrative support preferred
High School Diploma or equivalent required
Post-secondary education in office/clerical or appropriate combination of education and experience is an asset

Required

Superior customer service and interpersonal skills
Intermediate MS Office skills: Outlook, Excel, Word
Eligible to obtain a BCeID
Efficient at multitasking in order to carry out job duties while responding to frequent telephone and in-person requests
Exceptional problem solving, communication, and organizational skills
Good working knowledge of standard office equipment, multiline telephone systems, and software applications
Adaptable, quick to learn and excellent attention to detail
Patience and empathy for working with a diverse clientele

Please note this position requires someone to be onsite 100% in our Richmond clinic.

We thank everyone for your interest, however, only those selected for interview will be contacted.

Only those who are eligible to legally work full-time in Canada will be considered.

Helping people live better, healthier lives.

Since 1993, Back in Motion has been dedicated to helping people overcome barriers and reach their full employment potential.

Why work at Back in Motion?

Back in Motion offers purposeful career experiences in a culture of collaboration and excellence.

Powered by JazzHR

wuhSVipOpj

Back in Motion Rehab Inc. jobs

Administrative Assistant - Centralized Admin | Full-time Permanent