First Intuition (FI) is a fast-growing Ofsted rated ‘outstanding' provider of accountancy training and apprenticeships. Working at FI, you can look forward to great long-term career prospects, and the opportunity to participate in our company bonus and share schemes.

You will provide administrative support to several top employers across FIs client portfolio, supporting them with activity such as proactive course bookings, maintaining learner records, providing client reporting, answering queries and other related tasks. In this role you will work with external clients but also various teams across the business giving you the opportunity to build strong working relationships to help us to deliver high quality service. In addition, during our peak onboarding periods, you will provide support to our Apprenticeships Admissions Manager and Head of Client Services to ensure the accurate and timely onboarding of apprentices onto their apprenticeship programmes.

We offer a genuinely competitive salary (£21,500 to £23,000) with eligibility for an annual bonus. Plus, hybrid working (home based / in our Manchester centre) and rewards and benefits that are hard to beat - not least working in a supportive, friendly and growing culture where your own skills will be valued too, and your career goals will be nurtured. That's priceless, and it's one of the reasons we're so successful.

If you want to share in our success... of course you do... and you feel you have the talent we're looking for, then read on, and click now to complete our application form.

You probably want to know more about FI before you complete your application. Please check out our website here: https://www.firstintuition.co.uk and our Careers Page here: https://apply.workable.com/first-intuition to find out about who we are, and learn about the fantastic benefits our employees enjoy.

As a Client Services Assistant at First Intuition, you will have the opportunity to...

Act as the first point of contact for enquiries from students and their employers relating to course administration and provide appropriate advice and guidance
Maintain student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways
Support Client Relationship Managers with data collection, implementation of programme changes and sharing feedback/highlighting issues
Collaborate with the Apprenticeships Admissions Manager and Client Relationship Managers to create apprenticeship programme planners and ensure their accuracy
Work closely and actively with Head of Client Services, to ensure SLAs are met and provide the provision of consistent excellent service
Ensure the accurate data entry of apprentice details and course bookings onto a variety of systems.
Draft various apprenticeships enrolment forms onto our enrolment system
Track, chase and report on outstanding actions relating to the onboarding process
Produce reports on student and client information
Support additional work as required by management from time to time

Requirements

Qualifications and Skills:

Essential:

Excellent attention to detail and accurate data entry processing skills
Effective communicator with excellent interpersonal skills
Analytical thinking
Strong organisational and time management skills
Ability to manage own workload and work under pressure during busy onboarding periods
Computer literate
Understanding of the accountancy sector
Understanding of Apprenticeships and the ESFA funding rules

Desirable:

Understanding of the accountancy sector
Understanding of Apprenticeships and the ESFA funding rules

Benefits

25 days annual leave rising to 30 over 5 years' service PLUS bank holidays
Flexible-working positive employer with a range of family-friendly policies
Employee Assistance Programme: 24-hour confidential access to counselling and support services
Competitive Pension
Private Medical Insurance
Company bonus and share scheme
Training and development opportunities
Long term career prospects in a growing company
Employee perks including a range of discounts to suit your lifestyle

First Intuition jobs

Client Services Assistant