Salary Range: $45,000-$55,000/year

JOB TITLE: IT SUPPORT SPECIALIST

JOB CLASSIFICATION: Salary

LOCATION: Upland, CA

REPORTS TO: Operations Manager

SUPERVISES: None

TRAVEL: Required

Position Summary:

The Information Technology Specialist will provide technical support to our end users, administrate end-user devices, and set up technology across multiple offices in multiple states. The IT specialist needs to have a solid understanding of how computers and networks operate in a highly segmented environment with a focus on security.

We’re looking for a responsive, highly productive professional who can work with numerous employees and vendors to ensure continued success through corporate projects.

KEY DUTIES and RESPONSIBILITIES:

Install and maintain computer technology, including laptops, video conferencing equipment, printers, copiers, mobile devices, and more. Software installations and upgrades and replace hardware as needed
Manage the company's technology infrastructure, including hardware, software, and network systems
Develop and Implement IT policies and procedures to ensure the security and integrity of our systems
Manage the company’s Inventory by keeping track of all IT related hardware and accessories, as well as purchasing to replenish when necessary
Stay up to date with the latest trends and developments in technology/software and make recommendations for improvements to our systems and processes
Ensure full IT compliance from both an application and infrastructure perspective, meeting all internal and external security/regulatory requirements
Ensure proper functionality of the company’s phone systems, including desk phones and cellular phones.
Provide first-line support for day-to-day systems issues to solve problems with all levels of employee skillset
Set up workstations for all employees which entails hardware setup, software installation, user account setup, cable connectivity, phones, security measures, and ensuring proper operation
Remotely operate systems for our teammates who work in remote offices or from home
Skilled in operating systems, application software installations and upgrades, virus protection and eradication, information security, confidential data, and disaster recovery policies, plans, and procedures
Strong customer focus and experience collaborating with all levels of an organization
Effective team player, collaborative, organized, excellent communication and relationship-building skills, and demonstrated a high level of independent problem-solving, integrity, and dependability
Security first mindset

QUALIFICATIONS:

Three plus years of information technology or network experience with Microsoft operating systems, troubleshooting to resolve hardware and software problems, and/or providing technical support services
Experience with Microsoft products, PC hardware components, Windows desktop operating system and application software, networking technologies, and firewall experience is a plus
Some hardware maintenance, assembly, and repair skills are required
Experience with Azure Active Directory/Microsoft Entra ID and Azure Rights Management
Experience with mobile device management (MDM)
Experience with Intune\Endpoint Manager
Administration experience in Microsoft 365 & Microsoft Exchange
Experience with PowerShell scripts for Microsoft 365 Management
Experience with Remote monitoring and maintenance (RMM) systems
Experience with server operating systems (Windows Server 2016, 2019, 2022)

PHYSICAL DEMANDS:

Work is performed while standing, sitting and/or walking
Requires the ability to communicate effectively using speech, vision, and hearing
Requires the use of hands for simple grasping and fine manipulations
Requires walking, bending, squatting, crawling, climbing, reaching
Requires the ability to lift, carry, push or pull up to 50-75 pounds

BENEFITS:

Retirement Account - Company match contribution
Dental Insurance
Health Insurance
Paid time off
Vision Insurance

1st Commercial Realty Group Inc

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