Salary Range: $45,000-$55,000/year
JOB TITLE: IT SUPPORT SPECIALIST
JOB CLASSIFICATION: Salary
LOCATION: Upland, CA
REPORTS TO: Operations Manager
SUPERVISES: None
TRAVEL: Required
Position Summary:
The Information Technology Specialist will provide technical support to our end users, administrate end-user devices, and set up technology across multiple offices in multiple states. The IT specialist needs to have a solid understanding of how computers and networks operate in a highly segmented environment with a focus on security.
We’re looking for a responsive, highly productive professional who can work with numerous employees and vendors to ensure continued success through corporate projects.
KEY DUTIES and RESPONSIBILITIES:
- Install and maintain computer technology, including laptops, video conferencing equipment, printers, copiers, mobile devices, and more. Software installations and upgrades and replace hardware as needed
- Manage the company's technology infrastructure, including hardware, software, and network systems
- Develop and Implement IT policies and procedures to ensure the security and integrity of our systems
- Manage the company’s Inventory by keeping track of all IT related hardware and accessories, as well as purchasing to replenish when necessary
- Stay up to date with the latest trends and developments in technology/software and make recommendations for improvements to our systems and processes
- Ensure full IT compliance from both an application and infrastructure perspective, meeting all internal and external security/regulatory requirements
- Ensure proper functionality of the company’s phone systems, including desk phones and cellular phones.
- Provide first-line support for day-to-day systems issues to solve problems with all levels of employee skillset
- Set up workstations for all employees which entails hardware setup, software installation, user account setup, cable connectivity, phones, security measures, and ensuring proper operation
- Remotely operate systems for our teammates who work in remote offices or from home
- Skilled in operating systems, application software installations and upgrades, virus protection and eradication, information security, confidential data, and disaster recovery policies, plans, and procedures
- Strong customer focus and experience collaborating with all levels of an organization
- Effective team player, collaborative, organized, excellent communication and relationship-building skills, and demonstrated a high level of independent problem-solving, integrity, and dependability
- Security first mindset
QUALIFICATIONS:
- Three plus years of information technology or network experience with Microsoft operating systems, troubleshooting to resolve hardware and software problems, and/or providing technical support services
- Experience with Microsoft products, PC hardware components, Windows desktop operating system and application software, networking technologies, and firewall experience is a plus
- Some hardware maintenance, assembly, and repair skills are required
- Experience with Azure Active Directory/Microsoft Entra ID and Azure Rights Management
- Experience with mobile device management (MDM)
- Experience with Intune\Endpoint Manager
- Administration experience in Microsoft 365 & Microsoft Exchange
- Experience with PowerShell scripts for Microsoft 365 Management
- Experience with Remote monitoring and maintenance (RMM) systems
- Experience with server operating systems (Windows Server 2016, 2019, 2022)
PHYSICAL DEMANDS:
- Work is performed while standing, sitting and/or walking
- Requires the ability to communicate effectively using speech, vision, and hearing
- Requires the use of hands for simple grasping and fine manipulations
- Requires walking, bending, squatting, crawling, climbing, reaching
- Requires the ability to lift, carry, push or pull up to 50-75 pounds
BENEFITS:
- Retirement Account - Company match contribution
- Dental Insurance
- Health Insurance
- Paid time off
- Vision Insurance
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