Job Title: End User Computing Analyst

Location: Cumbernauld

Are you ready to Be Your Best Barr None?

We are all about Being Your Best Barr None and having a career with real Moments that Matter!

AG Barr has been quenching the nation's thirst for over 145 years and is home to some of the UK's most loved drinks brands.

Employing over 1,000 people across four business units and ten UK locations, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact.

At our core is Barr Soft Drinks, home to some of the UK's most loved soft drinks. Whether it's the iconic IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand or the unique range of BARR flavours, we brighten people's lives with refreshingly different drinks.

And we're growing, thanks to some exciting acquisitions in recent years, including the functional drinks brand Boost, FUNKIN which operates in the exciting and growing cocktail market and MOMA, which crafts quality oats into great tasting oat drinks and porridges.

There's never been a better time to join us!

What We're Looking For...

There has been significant growth in the use of technology across the business both in terms of the number of users and the number and type of devices and software used by a wider group of users.

End User Computing includes traditional Windows devices\software, our MFD fleet and IP Telephony (RingCentral) as well as Android smartphones and tablets and a growing estate of chrome devices including video conferencing. All staff have GSuite accounts and there is an increasing use of self-service applications to improve collaboration, remove paper and streamline business processes. It is essential that we ensure we provide excellent service for these assets and assist users in utilising them effectively.

The role is part of the Service team within IT that also includes the Service Desk and Asset Management teams and providing occasional call overflow cover for the Service Desk is a small element of the job.

Your Responsibilities Will Include...

As an End User Computing Analyst your responsibilities will include;

To work proactively with both internal IT teams and the wider business teams, to help drive end user efficiency and effectiveness from the use of our core user productivity tools
To build and configure new End User Computing hardware and software in line with AG Barr's standard
build \ configuration procedures
To work with and perhaps under supervision the Infrastructure, Applications and other teams to resolve more complex issues often as the only IT analyst able to place hands on
To identify and supervise the repair of faulty equipment
To provide advice and guidance to users on the use of standard company user productivity tools (eg G-Suite, remote access, Windows, Office, Printing, RingCentral, Chrome devices)
To provide support services to all users. e.g. answering queries, assisting in problems with access to the network, granting access to print services, WiFi etc
To update the Service Desk system and the impacted user with any and all changes to the call status
To work with the IT Asset team to maintain accurate software and hardware asset management records for all End User hardware and software
To contribute to the ongoing development of End User Computing tools and standards

What You'll Bring...

The successful candidate will have;

A degree within an IT related discipline
Excellent verbal and written communication skills
Excellent customer service and training skills
Experience troubleshooting basic issues around networking (including wireless), software and printing
Experience in administering and supporting, as a minimum, Active Directory and Windows (7 or above) in a business environment
Experience troubleshooting issues and replacing hardware and software on a range of devices (PCs, Laptops, Tablets, Smartphones, Chrome,...)
Experience installing and controlling software, patches and updates
Experience in supporting mobile devices
The ability to safely carry out some limited manual handling

What We Offer...

We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent.

We look after our employees by offering a competitive salary and benefits package which includes;

33 days holiday
Flexible holiday trading
Living Wage Employer
Healthcare Cash Plan
Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc
Life assurance
Save as you earn scheme
Staff sales discount
Free AG Barr products throughout your working day
Pension
Annual salary review
Ongoing professional development

And much more!

To find out more about what it is like to work for AG Barr, please visit our careers platform here.

We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition.

While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don't meet every single requirement, we encourage you to submit an application - you may be just what we are looking for! Apply now!

Speculative CVs from agencies will not be accepted.

Latest closing date for applications is Thursday 30th May 2024

Please note, we may close vacancies early where we receive significant numbers of applications, so apply now!

AG Barr Group

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End User Computing Analyst