Company Overview: Big Fish Group is a leading provider of innovative recruitment solutions, specialising in delivering high-quality contractor and payroll services to businesses across various industries. With a focus on excellence and client satisfaction, Big Fish Group prides itself on fostering a dynamic and supportive work environment. We are seeking an enthusiastic and motivated Office Junior to join our team and support key operations within our Contractor S Key Responsibilities:

Responsibilities

Conduct welcome calls to new contractors ensuring a smooth onboarding experience.
Handle inbound contractor service calls, addressing queries related to contracts, payments, and general support.
Generate and manage pro active campaigns.
Manage DocuSign processes, ensuring documents are signed and completed accurately.
Send contracts to contractors and ensure timely follow-up for outstanding documents.
Add new contractor registrations to the New Starter Spreadsheet.
Maintain and update contractor records, ensuring all information is accurate and current.
Send batch text messages for marketing purposes, supporting outreach and promotional efforts.

Qualifications:

Excellent communication skills, both verbal and written.
Strong organisational and multitasking abilities.
Attention to detail and accuracy in all tasks.
Ability to work both independently and as part of a team.
Proficiency in Microsoft Office, particularly Excel and Word.
A positive, can-do attitude with a willingness to learn and grow within the role.
No formal experience required; full training will be provided.
Previous experience in an office environment or customer service role is an advantage.

Benefits:

Supportive team environment with ongoing training and development.
Opportunities to gain experience across multiple departments within the company.
Free team lunch once a month
Free parking
Free IFA advise & pension planning
Employee Discounts
Salary: £22,000- £23,500 DOE.

Big Fish Group Limited

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