This role is responsible for seeing that the office team adopts and implements streamlined protocols and processes that have been constructed with the COO and Owner to ensure that every client has an optimal experience. This role is responsible for schedule management, motivating team members with sales goals and contributing to the business’ success and reputation management.

Primary Duties

Managing client relations and all customer service training for staff
Auditing and managing client appointments
Auditing and managing staff schedules and time off
Point of contact for EHR management
Meeting and exceeding sales goals as well as supporting team members
Assist with Accounts Payable to the business
Manage all Accounts Receivable to business (outstanding invoices)
Assist with payroll edits
Auditing and reconciling daily reports/deposits
Auditing all client and staff invoices
Ongoing collaboration with COO in creating operations manuals and training guides
Lead weekly staff meetings
Coordinate staff trainings with reps
Assists Back Office Supervisor with inventory processes as needed
Assist with, plan, and execute company events and client VIP parties
Weekly one-on-one with the front desk team to discuss the week's victories and losses, areas of strength and improvement, including COO as needed on an ongoing basis to manage specific issues.

Qualifications

Experience with administrative and clerical work proficiency in G-suite
Strong communication skills
Dedication to end result
Strong ability to multitask
Friendly and upbeat demeanor
Exceptional customer service and ability to connect to a diverse group of people

Entre Nous Aesthetics

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Office Manager