This role is responsible for seeing that the office team adopts and implements streamlined protocols and processes that have been constructed with the COO and Owner to ensure that every client has an optimal experience. This role is responsible for schedule management, motivating team members with sales goals and contributing to the business’ success and reputation management.
Primary Duties
- Managing client relations and all customer service training for staff
- Auditing and managing client appointments
- Auditing and managing staff schedules and time off
- Point of contact for EHR management
- Meeting and exceeding sales goals as well as supporting team members
- Assist with Accounts Payable to the business
- Manage all Accounts Receivable to business (outstanding invoices)
- Assist with payroll edits
- Auditing and reconciling daily reports/deposits
- Auditing all client and staff invoices
- Ongoing collaboration with COO in creating operations manuals and training guides
- Lead weekly staff meetings
- Coordinate staff trainings with reps
- Assists Back Office Supervisor with inventory processes as needed
- Assist with, plan, and execute company events and client VIP parties
- Weekly one-on-one with the front desk team to discuss the week's victories and losses, areas of strength and improvement, including COO as needed on an ongoing basis to manage specific issues.
Qualifications
- Experience with administrative and clerical work proficiency in G-suite
- Strong communication skills
- Dedication to end result
- Strong ability to multitask
- Friendly and upbeat demeanor
- Exceptional customer service and ability to connect to a diverse group of people