FCI Lender Services – Anaheim, CA 92808

FCI Lender Services, Inc. is the premier loan and foreclosure servicing and management company nationwide. FCI Lender Services offers a full spectrum of Institutional and Private Money loan servicing products and services, locally or nationally, on a flexible basis, with experienced staff.

FCI Lender Services offers a superior benefits package that includes 100% employer paid medical, dental, vision, and basic life insurance, 100% vested 401(k), observance of 9 federal holidays, plus 2 weeks paid vacation your first year.

Pay rate: $22-$25 Hourly, Full time position

Higher pay offered for proven prior mortgage loan servicing experience.

(Not loan origination or loan closing experience)

Position Responsibilities:

· Answer inbound calls regarding mortgage loans.

· Accurately document information into company software.

· Assist borrowers with Check-by-Phone Payments

· Review payment histories.

· Explain escrow disclosure statements.

· Perform office duties as assigned.

Knowledge, skills, & abilities:

· Interact with callers showing sensitivity, tact, and professionalism.

· Communicate clearly, listen concisely, and effectively.

· Read, interpret, and apply federal, state, and local collection laws, rules,

regulations and company policies and procedures (FDCPA & CFPB).

· Basic math skills

· Ability to analyze/resolve problems and adapt to change.

· Proper phone etiquette.

· Ability to follow written and/or verbal instructions.

· Ability to analyze/resolve problems and adapt to change.

· Solid vocabulary, math, and multi-tasking skills.

· Fluency in English, including business level verbal and written communication

skills.

· Basic computer skills with a minimum typing speed of 40 wpm.

Additional Information:

· *Bank experience a plus*

· *Mortgage experience a plus*

· *Bilingual a plus*·

· Call Center experience preferred.

· Ability to pass a background check.

· Reliable transportation.

FCI Lender Services Inc. NMLS # 4920; CA DRE 01022780.

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