FCI Lender Services – Anaheim, CA 92808
FCI Lender Services, Inc. is the premier loan and foreclosure servicing and management company nationwide. FCI Lender Services offers a full spectrum of Institutional and Private Money loan servicing products and services, locally or nationally, on a flexible basis, with experienced staff.
FCI Lender Services offers a superior benefits package that includes 100% employer paid medical, dental, vision, and basic life insurance, 100% vested 401(k), observance of 9 federal holidays, plus 2 weeks paid vacation your first year.
Pay rate: $22-$25 Hourly, Full time position
Higher pay offered for proven prior mortgage loan servicing experience.
(Not loan origination or loan closing experience)
Position Responsibilities:
· Answer inbound calls regarding mortgage loans.
· Accurately document information into company software.
· Assist borrowers with Check-by-Phone Payments
· Review payment histories.
· Explain escrow disclosure statements.
· Perform office duties as assigned.
Knowledge, skills, & abilities:
· Interact with callers showing sensitivity, tact, and professionalism.
· Communicate clearly, listen concisely, and effectively.
· Read, interpret, and apply federal, state, and local collection laws, rules,
regulations and company policies and procedures (FDCPA & CFPB).
· Basic math skills
· Ability to analyze/resolve problems and adapt to change.
· Proper phone etiquette.
· Ability to follow written and/or verbal instructions.
· Ability to analyze/resolve problems and adapt to change.
· Solid vocabulary, math, and multi-tasking skills.
· Fluency in English, including business level verbal and written communication
skills.
· Basic computer skills with a minimum typing speed of 40 wpm.
Additional Information:
· *Bank experience a plus*
· *Mortgage experience a plus*
· *Bilingual a plus*·
· Call Center experience preferred.
· Ability to pass a background check.
· Reliable transportation.