The Company

Infinia ML, based in the Raleigh-Durham area, is an AI company specializing in automating workflows in healthcare. Infinia ML is part of Aspirion, a leading provider of complex claims and denials management services. Aspirion helps hospitals and healthcare systems minimize patient burden by maximizing reimbursement from insurance companies. Infinia ML has developed a versatile and standardized platform for processing written content in documents, such as medical records, insurance claims, correspondence and more leveraging the power of ML, including LLMs. We are seeking a User Researcher to join our Product team and help support the delivery of AI-enabled solutions to transform our business.

Job Description

Reporting to the Director of Product, the User Researcher will play a crucial role in understanding our users’ behaviors, needs, and motivations. Your insights will guide the development of intuitive and user-friendly digital experiences across our platforms. A successful candidate will have experience developing and executing thoughtful research plans as well as excel at communicating findings and recommendations with a cross-functional team. They will leverage a range of studies to gather critical insights throughout the product development process and track the behaviors, needs and challenges of users in addition to impact.

Responsibilities:

Lead end-to-end user research projects, from defining research objectives to delivering actionable insights
Plan and conduct user research studies using qualitative and quantitative methods such as usability testing, interviews, surveys, and analytics data analysis
Collaborate closely with product managers, designers, and engineers to identify research objectives, develop research strategies, and integrate user research into product requirements and design ideation
Synthesize research findings into meaningful insights, personas, user journey maps, and actionable recommendations
Communicate research results to cross-functional teams and stakeholders in clear and compelling ways to effectively communicate user insights and drive decision-making
Continuously monitor and analyze user feedback and behavior data to identify opportunities for improvement
Stay informed about industry trends, emerging technologies, and best practices in user research and UX design

Qualifications (minimum):

Bachelor's degree or equivalent practical experience
2+ years of experience in user research, UX research, or a related field, ideally supporting products with an AI/ML focus or components
Proficiency in a variety of qualitative and quantitative research methods, with the ability to choose the right methods for each project
Self-starter with an ownership mindset and comfortable with a high degree of autonomy
Functional knowledge of product analytics, including tracking product adoption metrics and analyzing usage patterns to generate insights
You are empathetic, an active listener, and value building collaborative and sustainable relationships with end users and stakeholders
Experience with usability testing tools, survey tools, and analytics platforms
Strong analytical and problem-solving skills with the ability to turn research findings into business insights and strategic recommendations
Excellent communication and presentation skills
Ability to work effectively in a collaborative, cross-functional team environment
A portfolio of past research work demonstrating your process, impact on product and design decisions

Qualifications (preferred):

Experience operating within complex regulatory and/or policy environments
Working knowledge of healthcare revenue cycle management, either on the payer or provider side
Preference will be given to candidates local to the Raleigh-Durham, NC area

Infinia ML, an aspirion company

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User Researcher