Client services/Operations position

We are a fast-growing, innovative wealth advisory firm. We build customized financial solutions for individuals and families. We deliver our recommendations in a customized format based upon our clients’ specific objectives and needs.

Job Type: Full-time, on-site

Comp: open

Schedule: 8 hour shift (Flexible starts)

Locations: La Jolla, CA,

Benefits:

• Health insurance

• Life insurance

• Paid time off

• Professional development assistance

• Relocation assistance available

The Department

The Client Services & Operations Team is responsible for providing client integration, account opening support and coordinating support with research, trading, and investment reporting, and reporting activities of the firm. The Client Service & Operations Specialist core mission is to ensure a smoothly operating environment and deliver high-quality client service to both internal and external customers.

We think differently. While traditional allocations to stocks, bonds and real estate are necessary to form a well-diversified portfolio, we believe alternative investments should be incorporated to deliver a sound investment strategy. Adding alternative investments, paired with thorough due diligence and research, can help provide proper diversification to insulate against market volatility.

The Client Service & Operations Specialist purpose:

• Ensure outstanding service and customer satisfaction.

• Develop scalable processes and procedures to support company growth and maximize efficiency.

• Champion and embody our seven Core Values.

The Client Service & Operations Specialist responsibilities include:

• Communicate with advisors to ensure that client service standards are met, apportioning workload, and continuously adjusting priorities and timelines to meet time constraints and deadlines.

• Assist in client onboarding and associated paperwork processing on multiple platforms.

• Monitor client account activity, facilitate client funds transfers, confirm accounts allocated, generate and reconcile quarterly performance reporting.

• Coordinate with Compliance on applicable matters, such as recordkeeping, and periodic testing of applicable policies and procedures (i.e., advisory contracts, client billing and reporting).

• Management of multiple Outlook calendars for a variety of advisors, assist with coordination of meetings.

Your qualifications

Required:

• A true team player and strong department leader

• High ethical standards

• Able to coalesce Client Services and Operations so that the company experiences superior customer service

• Multi-tasker and flexible: Able to manage multiple tasks and projects simultaneously in a fast-paced environment, and adjust priorities for self and staff as needed

• Experience working with major custodians such as Schwab and/or Fidelity

• Effective organizational, time management, resolution and prioritization skills

• Excellent interpersonal skills and a customer service approach to problem solving

• Adept at process development, refinement, and optimization

• Strong problem solving, analytical, and project management skills

• Excellent written and oral communication skills

• Proficiency with Microsoft Excel and other Microsoft Office products

• Bachelor’s Degree

• At least 3 years of experience in the financial services industry

Good to have:

• Experience with Black Diamond, Salesforce, and iCapital Portal

• Understanding of alternative investment subscription documents and private placement memorandum.

• Experience at a Registered Investment Advisory (RIA) firm

Ability to commute/relocate:

• La Jolla area, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Financial services industry: 3 years (Preferred)

**Please apply with MS Word resume document and a brief description of your most recent role.

KDS Strategic Search Group

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