Client services/Operations position
We are a fast-growing, innovative wealth advisory firm. We build customized financial solutions for individuals and families. We deliver our recommendations in a customized format based upon our clients’ specific objectives and needs.
Job Type: Full-time, on-site
Comp: open
Schedule: 8 hour shift (Flexible starts)
Locations: La Jolla, CA,
Benefits:
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance available
The Department
The Client Services & Operations Team is responsible for providing client integration, account opening support and coordinating support with research, trading, and investment reporting, and reporting activities of the firm. The Client Service & Operations Specialist core mission is to ensure a smoothly operating environment and deliver high-quality client service to both internal and external customers.
We think differently. While traditional allocations to stocks, bonds and real estate are necessary to form a well-diversified portfolio, we believe alternative investments should be incorporated to deliver a sound investment strategy. Adding alternative investments, paired with thorough due diligence and research, can help provide proper diversification to insulate against market volatility.
The Client Service & Operations Specialist purpose:
• Ensure outstanding service and customer satisfaction.
• Develop scalable processes and procedures to support company growth and maximize efficiency.
• Champion and embody our seven Core Values.
The Client Service & Operations Specialist responsibilities include:
• Communicate with advisors to ensure that client service standards are met, apportioning workload, and continuously adjusting priorities and timelines to meet time constraints and deadlines.
• Assist in client onboarding and associated paperwork processing on multiple platforms.
• Monitor client account activity, facilitate client funds transfers, confirm accounts allocated, generate and reconcile quarterly performance reporting.
• Coordinate with Compliance on applicable matters, such as recordkeeping, and periodic testing of applicable policies and procedures (i.e., advisory contracts, client billing and reporting).
• Management of multiple Outlook calendars for a variety of advisors, assist with coordination of meetings.
Your qualifications
Required:
• A true team player and strong department leader
• High ethical standards
• Able to coalesce Client Services and Operations so that the company experiences superior customer service
• Multi-tasker and flexible: Able to manage multiple tasks and projects simultaneously in a fast-paced environment, and adjust priorities for self and staff as needed
• Experience working with major custodians such as Schwab and/or Fidelity
• Effective organizational, time management, resolution and prioritization skills
• Excellent interpersonal skills and a customer service approach to problem solving
• Adept at process development, refinement, and optimization
• Strong problem solving, analytical, and project management skills
• Excellent written and oral communication skills
• Proficiency with Microsoft Excel and other Microsoft Office products
• Bachelor’s Degree
• At least 3 years of experience in the financial services industry
Good to have:
• Experience with Black Diamond, Salesforce, and iCapital Portal
• Understanding of alternative investment subscription documents and private placement memorandum.
• Experience at a Registered Investment Advisory (RIA) firm
Ability to commute/relocate:
• La Jolla area, CA: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• Financial services industry: 3 years (Preferred)
**Please apply with MS Word resume document and a brief description of your most recent role.