Job Title: Front Desk Receptionist

Company: St Pancras Inn & Kings Cross Express

Location: London, UK (On-site)

Job Type: Full-time / Part-time

Job Description:

We looking for a friendly and professional Front Desk Receptionist to join our team in family owned hospitality business. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and positive experience for all visitors.

Responsibilities:

Greet and welcome guests as they arrive at the hotel.
Manage front desk operations, including check-in and check-out processes.
Answer and direct phone calls, taking messages as necessary.
Respond to guest inquiries and provide information about the hotel, services, and local attractions.
Handle guest complaints and issues promptly and professionally.
Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready.
Maintain a neat and organized front desk area.
Perform administrative tasks such as filing, data entry, and managing reservations.

Qualifications:

Previous experience as a receptionist or in a similar role is preferred.
Excellent verbal and written communication skills.
Strong customer service skills with a friendly and professional demeanor.
Ability to multitask and handle a fast-paced environment.
Proficiency in Microsoft Office and basic computer skills.
Knowledge of hotel management software. would be nice
High school diploma or equivalent.

Benefits:

Competitive salary.
Health and wellness benefits.
Opportunities for career growth and development.
Employee discounts on hotel services and accommodations.

How to Apply:

Please apply through LinkedIn or send your resume and a cover letter to info@kingscrossexpress.com

Kings Cross Express Hotel

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Front Desk Receptionist