Job Title: Front Desk Receptionist
Company: St Pancras Inn & Kings Cross Express
Location: London, UK (On-site)
Job Type: Full-time / Part-time
Job Description:
We looking for a friendly and professional Front Desk Receptionist to join our team in family owned hospitality business. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and positive experience for all visitors.
Responsibilities:
- Greet and welcome guests as they arrive at the hotel.
- Manage front desk operations, including check-in and check-out processes.
- Answer and direct phone calls, taking messages as necessary.
- Respond to guest inquiries and provide information about the hotel, services, and local attractions.
- Handle guest complaints and issues promptly and professionally.
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready.
- Maintain a neat and organized front desk area.
- Perform administrative tasks such as filing, data entry, and managing reservations.
Qualifications:
- Previous experience as a receptionist or in a similar role is preferred.
- Excellent verbal and written communication skills.
- Strong customer service skills with a friendly and professional demeanor.
- Ability to multitask and handle a fast-paced environment.
- Proficiency in Microsoft Office and basic computer skills.
- Knowledge of hotel management software. would be nice
- High school diploma or equivalent.
Benefits:
- Competitive salary.
- Health and wellness benefits.
- Opportunities for career growth and development.
- Employee discounts on hotel services and accommodations.
How to Apply:
Please apply through LinkedIn or send your resume and a cover letter to info@kingscrossexpress.com