Company Description

McBride Sisters Wine Company is a socially conscious and sustainable wine company founded by sisters Robin McBride and Andréa McBride John in 2005. The company produces and buys wine in premier coastal winemaking regions in New Zealand and the Central Coast of California. McBride Sisters offers a unique portfolio of leading brands, including McBride Sisters Collection, Black Girl Magic Wines, She Can Wine based RTD's and Whiny Baby, a Food Star Fox network viral success story.

The McBride Sisters Collection brands are sold in national grocery stores, mass retailers, hotels and restaurants, across the United States, Caribbean, and Canada.

Role Description

This is a full-time remote role for a Customer Service Lead at McBride Sisters Wine Company.

Works closely with 50 wholesalers and Control States representatives to ensure orders are processed correctly and shipped in the most timely fashion
Collaborates with winery operations, compliance, brokers, and suppliers to support logistics of wine transportation and acts as a main point of contact for all domestic and international freight requests and issues.
Researches and implements ideal shipping techniques, routing, and carriers.
Works closely with FG warehouses across the country to ensure adequate supply is available for upcoming orders
Manages import logistics with suppliers and freight forwarders to include a forecast for product readiness, container reservation, and vessel bookings; provides reports to communicate all transportation information and documentation required to clear customs and adhere to regulatory requirements.
Coordinates with Sales and DTC teams to review current inventory and forecasted demand to determine need for product allocations.
Leads sourcing logistics communications with winemaking and operations to review in transit bulk wine, logistics issues, position of incoming in bond or tax paid status and update of import market and long-term challenges.
E-Files and tracks all import documentation. Sends quarterly import reports to compliance team for required Federal and state filing.
Responds to and resolves any issues or complaints.
Finds and evaluates options for first (last) mile pick up services in major U.S. cities.
Updates and evaluates metrics to assess performance and implement enhancements.
Ensures all operations adhere to laws, guidelines, and requirements.
Responsible for reconciliation and endorsement of billing for supplied bulk wine freight, freight forwarding, surcharges, broker fees, and customs related costs.

Qualifications

Experience in a similar role at a US winery or wine importing and distributing company
Flexibility to adapt to changing customer needs and situations
Sense of urgency
Numbers oriented
VIP and DOMO knowledge and use
Analytics and reporting

McBride Sisters Wine Company

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Customer Service Lead