Location: Remote US

*This role is not an IT implementation role, Credit and Debit card processing knowledge is required*

About Us: We are a leading provider of Debit, Credit, ATM, and Core processing services. We are committed to excellence and innovation, and we’re looking for a dynamic Director of Implementations to join our team.

Role and Responsibilities: As a Director, you will set the standard for excellence in the following areas:

Supervise and manage all phases, aspects, and staff for the implementation of Debit, Credit, ATM, and Core processing services.
Develop and lead high-performing multidisciplinary teams, actively mentoring and contributing to metric driven performance management and recruitment activities.
Support the sales process by generating RFP responses and participating in sales presentations.
Consult with clients and internal stakeholders on project feasibility and technical requirements.
Drive the discovery and scoping process for all project requests.
Ensure our clients’ card processor configurations are correct, up to date, and aligned with best practices.
Assist in troubleshooting configuration or product/service functionality issues experienced by clients.
Initiate and manage projects to correct configuration deficiencies and incorporate regular business enhancements.
Solve complex problems with rigorous quantitative and qualitative analysis.
Build and refine implementation systems, project plans, and department models for new and existing clients.

Key Deliverables:

Direct, train, and supervise staff on the implementation of Debit, Credit, and ATM products and services.
Develop and maintain project scoping and discovery processes.
Foster and maintain continuous dialogue with internal teams and stakeholders.
Cultivate and enhance positive working relationships with clients, vendors, and internal teams.
Develop and continuously improve processes for evaluating client processor configurations.
Develop and maintain systems for accurately recording and storing client configuration data.

Qualifications:

Bachelor’s degree in Business Administration, Project Management, or equivalent experience.
5 years of experience in project management or customer support in financial services.
Strong verbal, written, presentation, and interpersonal skills.
Excellent time management, organization, and planning skills.
Ability to set priorities, influence others, and manage customer expectations.
Ability to communicate and translate technical concepts at all levels.
Proven success in customer relationship management.
Self-starter with the ability to work independently and collaboratively.
Experience with Microsoft Office tools (Excel, PowerPoint, Word, Office 365).

Preferred Skills:

Knowledge of Visa’s payment processing systems.
Understanding of Visa DPS reseller space.
Credit union industry experience.

Apply Now: If you are a proven self-starter with a passion for excellence and a track record of success in project management, we want to hear from you!

Contact: Tim Bornemeier - Chief Implementation Officer

Join our team and help us continue to deliver outstanding service to our clients!

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Director of Implementation