Job description

Who are we?

Neo insurance is a leader in affordable healthcare alternatives.

Founded in 2018, we have experienced rapid growth since inception and are looking to add an Operations Coordinator to our team.

Through our technology platform, Neo offers independent agents the ability to access dozens of best-in-class healthcare products to develop individualized packages meeting consumer needs. Behind the scenes, we provide administrative services that enable our agents to onboard and sell using our platform in a streamlined fashion.

The Role

Neo is seeking an Operations coordinator to support the Operations department in the daily management of our enrollment management platform.

As a member of the operations team, you will lead the eligibility process, assist in commission calculations/reconciliation, be responsible for system data accuracy, and remediate any system issues. You will have the unique ability to collaborate with every portion of the team and effectuate change for the company.

What you'll do:

Own our daily eligibility process – partner with our carriers to review daily eligibility transmissions and correct/troubleshoot inconsistencies or errors
Partner cross-functionally with customer support and fulfillment functions to review daily systems issues
Assist in the daily import of business critical data and ensure that any import errors are resolved in a timely fashion.
Execute our Quality Assurance protocol – be the first to test and troubleshoot new features and issues
Assist in commissions processing and new agency setup within our system
Complete daily and weekly monitoring and reporting of our system and remediate any issues
Participate in special projects in support of the associate of operations, including product configurations, integration builds, and system updates
Conduct root cause analysis on system failures or areas for improvement; develop and implement solutions under the supervision of the director of operations
Partner with our software developers to shape the trajectory of our platform’s functionality

Our ideal candidate

The ideal candidate is an operational go-getter with a deep level of comfort in learning and functioning within an enrollment system that drives our business and a growth mindset.

The candidate should be looking to learn the fundamentals of our industry (Insurance + Technology) and is eager to take on any and all new accountabilities.

The individual must be comfortable working with large datasets, mapping/executing data imports, and, as necessary, correcting issues on a one-by-one basis through data entry.

Our ideal Operations coordinator does not leave an email unreturned or call unanswered, is able to quickly learn how our system works and will be a subject matter expert on our platform within 60 days.

Successful Candidates

Successful candidates must be a fit for Neo’s operating environment and culture: high-growth, innovative, lean, and results-driven.

As such, successful candidates must be highly capable in each of the following dimensions: adaptability, curiosity, resourcefulness, analytical thinking/problem solving, proactivity, collaboration, technological savvy, and operating with/through a lean team.

Beyond these characteristics, here are the required skills, knowledge, capabilities, and education for this role:

Bachelor’s required

Minimum of 1-3 years in operations, information technology, or general healthcare/legal administrative experience

1+ years of insurance industry experience preferred

Comfortable developing advanced skills within our industry-specific PSA tool (Administration123)

Advanced/Expert proficiency in Microsoft Excel

Comfort in managing large datasets, conducting data imports, utilizing SFTP transfer protocols

Experience managing multiple ongoing priorities in a compliance-focused environment

Project Management background a plus

Strong Communications + Organizational Skills

The Benefits

Competitive Salary
Annual Target bonus based on company & individual performance
Competitive PTO Package
Medical and Dental Benefits
Hybrid work environment
Commuter Benefits
Casual Work environment
Apple Tech
Ability to drive change & transform business

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Disability Insurance
Life Insurance
Vision Insurance

Neo Insurance Solutions

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Operations Coordinator