Job Description

Orbital Internet Group is an award-winning and leading provider in the telecoms industry that has been in operation for over 25 years. We are currently generating more demand for our services with growth plans to see us as the leading Independent ISP in the UK. We have a big ambition to bring pure fibre internet services to thousands of residents and businesses across Kent and beyond, utilising our own in-house engineering and delivery teams. With this growth and the amazing opportunities, it creates, we see exciting times ahead, and we are now looking for someone dynamic to be part of that.

Culture

We offer an environment that encourages ideas and innovation. Whilst we work hard, we also appreciate the time to have some fun and get to know every employee. By making sure that the wellbeing of our staff comes first, we can project that back onto our customers with outstanding service.

What we are looking for ?

We are looking for candidates that have experience in administration, excellent communication skills, high attention to detail, a good knowledge in using MS Word, Excel and Outlook. Someone who has the confidence to work independently yet knows when to seek guidance from managers and has good team working skills

Key Responsibilities To Include

Respond to customer inquiries via email and phone, in a timely and professional manner
Assisting with any internal inquiries as and when required
Raising sales credits and invoices
Resolve account discrepancies and customer disputes efficiently
Review and assess compensation requests as needed
Monitor overdue accounts and handle debt collection while maintaining strong, positive relationships with customers
Maintain and update customer records accurately with the system.
Maintain and update internal company records

Knowledge, Skills, And Experience

Excellent telephone manner
Strong organisational skills with a keen eye for detail
Ability to manage own workload and multi-task
Excellent communication skills both verbal and written
A 'can do' and positive attitude towards work and personal development
Excellent team player with the ability to work under pressure
Previous admin experience essential
Experience with Business Central preferred but no essential
Experience of Excell

Orbital Net

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