Company Description

Rancho Research Institute (RRI) is a non-profit organization founded in 1956. RRI is dedicated to improving the quality of life for individuals with disabilities by developing comprehensive solutions. As a leader in disability research and education, RRI fosters interdisciplinary collaboration and pushes the boundaries of human-centered research in disability innovation. Our mission includes providing robust evidence for the disability sector, addressing challenges faced by people with disabilities, and supporting the next generation of medical and clinical professionals.

Role Description

This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional customer support and ensuring customer satisfaction. This includes handling customer inquiries, resolving issues, and maintaining a positive customer experience. The Customer Service Representative will also provide support through various communication channels, including phone, email, and live chat.

Qualifications

Customer Service Representatives, Customer Support, and Customer Satisfaction skills
Experience in providing excellent customer service
Strong communication and interpersonal skills
Ability to handle customer inquiries and resolve issues effectively
Knowledge of customer service best practices
Experience working remotely
Experience in the healthcare or disability sector is a plus
Bachelor's degree in a relevant field

Rancho Research Institute, Inc. (RRI)

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Customer Service Representative